Evening Service Desk Analyst I | Remote-Friendly

ePlus inc.; Virginia Beach (VA); On-site; USD 48,216,000 - 68,880,000; Full time

Job summary

ePlus inc. is seeking a Service Desk Analyst I to provide Level 1 technical support to our customers from the Virginia Beach area. The role requires handling calls and emails, diagnosing issues, and tracking them through resolution.

You will work a Saturday to Wednesday shift from 4pm to 1am EST, and must have reliable internet and mobile service for remote/hybrid interaction. Essential duties include customer service excellence, timely responses, issue tracking, team collaboration, and

Qualifications

• High School diploma required.
• 1 year of customer service experience.
• Knowledge of relevant software, hardware and equipment.
• ServiceNow experience is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Provide Level 1 technical support via calls and emails.
• Document, track and monitor issues to ensure resolution.
• Respond to inquiries in person, electronically, and by phone.
• Mentor and/or train other Service Desk Analysts.
• Update customers when issues are resolved and in tracking systems.

Skills

Customer Service

Communication (verbal)

Communication (written)

Technical skills development

Teamwork

Education

Associate degree

IT certification

Tools

ServiceNow

Excel

Word

Outlook

Job description

ePlus inc. is seeking a Service Desk Analyst I to provide Level 1 technical support to our customers from the Virginia Beach area. The role requires handling calls and emails, diagnosing issues, and tracking them through resolution.

You will work a Saturday to Wednesday shift from 4pm to 1am EST, and must have reliable internet and mobile service for remote/hybrid interaction. Essential duties include customer service excellence, timely responses, issue tracking, team collaboration, and