Remote Service Desk Analyst - Enterprise IT Support

Parasol Alliance; Kansas City (MO); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Cell phone reimbursement

Medical, dental, vision, and 401K

Responsible paid time off

Certification reimbursement

Job summary

Parasol Alliance in Kansas City, MO is seeking a Service Desk Analyst to deliver first-class support for client tickets, both remote and onsite, following established procedures. The role emphasizes clear communication, precise information, and timely resolution to ensure customer satisfaction.

You will handle Level 1 and, when possible, Level 2 incidents, support hardware and software, coordinate with vendors, and document steps in tickets.

Qualifications

• At least three years of level one support in an enterprise environment is required.
• Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
• Excellent communication and customer service skills are required.

Responsibilities

• Level 1 support for all client tickets.
• Level 2 support when possible, by ability.
• Onsite support of hardware and software.
• Vendor contact as required to resolve tickets.
• Ticket resolution as per the client service level agreement.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on the phone, via email and in person.
• Ability to follow company process and procedures.
• Onsite schedule is 5 days per week, every other week.

Skills

Level 1 support

Level 2 support

Active Directory

Microsoft Office Suite

Windows operating systems

Networking basics

Customer service

Tools

Active Directory

Office 365

Windows OS

Job description

Parasol Alliance in Kansas City, MO is seeking a Service Desk Analyst to deliver first-class support for client tickets, both remote and onsite, following established procedures. The role emphasizes clear communication, precise information, and timely resolution to ensure customer satisfaction.

You will handle Level 1 and, when possible, Level 2 incidents, support hardware and software, coordinate with vendors, and document steps in tickets.