Remote Service Design & Transition Leader

Hermes-d83ba13

United States

Remote

USD 120,000 - 160,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Evri is seeking a Lead Service Design and Transition Manager to own the design, transition, and operational readiness of IT services moving into live operation. This remote role involves coordinating with projects, product teams and IT stakeholders to ensure services meet acceptance criteria and are fully supported.

You’ll own the framework, roadmap and performance metrics, producing service designs, transition plans and handover documentation.

Qualifications

Experience leading end-to-end transition of IT services in a complex, fast-paced organisation.
ITIL framework and service management disciplines.
Proven ability to drive acceptance into service and knowledge transfer.
Experience with RFP processes and supplier selection.

Responsibilities

Set and deliver the Service Design and Transition strategy and roadmaps.
Lead the transition of new and changed IT services into live operation.
Improve the Service Design and Transition framework, standards and processes.
Engage with IT stakeholders early to identify transition requirements.
Develop transition plans across projects and product portfolios with clear ownership and milestones.
Produce service designs, support models and readiness assessments.
Drive Acceptance into Service and ensure formal sign-off.