Remote Service Coordinator I — Admin & Claims Support

CorVel Corporation; Phoenix (AZ); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CorVel in the United States is seeking a CareIQ Service Coordinator to provide administrative customer service and file management for claimants, providers, and case managers. You will work with proprietary systems to ensure accuracy, urgency, and clear communication to keep services on schedule.

This remote role operates Monday–Friday 10:30 AM–7:00 PM EST; a stable broadband connection is required. You’ll handle high-volume calls, data entry, documentation review, and coordination across

Qualifications

• Experience in a detail-oriented customer service environment.
• Ability to meet designated deadlines.
• Proficiency with MS Office and proprietary systems.

Responsibilities

• Provide telephonic customer service in a high-volume call-center environment.
• Complete accurate data review and entry.
• Learn and operate corporate proprietary systems.
• Review treatment and appointment documentation for accuracy.
• Administrative review of referrals, authorizations, notes and reports.
• Update all case stakeholders regularly.
• Type and proofread reports and correspondence via email and management systems.
• Transcribe correspondence/reports from dictation.
• Assist daily scheduling to avoid delays in appointments.
• Meet departmental production and quality performance expectations.
• Additional duties as assigned.

Skills

Customer service

Data entry

MS Office

Telephone etiquette

Written communication

Remote work

Job description

CorVel in the United States is seeking a CareIQ Service Coordinator to provide administrative customer service and file management for claimants, providers, and case managers. You will work with proprietary systems to ensure accuracy, urgency, and clear communication to keep services on schedule.

This remote role operates Monday–Friday 10:30 AM–7:00 PM EST; a stable broadband connection is required. You’ll handle high-volume calls, data entry, documentation review, and coordination across