CareIQ Scheduling Coordinator I

Ultipro; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical and Dental benefits

Vision coverage

401K

Paid time off

Parking and Transit FSA

Life Insurance

Job summary

CorVel is seeking a remote Scheduling Coordinator located to support the Central or Eastern time zones within the United States. The role emphasizes accuracy and urgency to schedule medical appointments for claimants, while leveraging proprietary systems and MS Office for data handling.

The position requires strong communication, multitasking, and organizational abilities, with duties including inbound/outbound calls, data review, and coordination with case stakeholders to ensure service levels

Qualifications

• High-volume call-center experience preferred.
• Excellent written and verbal communication skills.
• Ability to meet designated deadlines.
• Proficiency with MS Office and proprietary systems.
• Strong interpersonal, time management and organizational skills.

Responsibilities

• Provide telephonic customer service in an inbound and outbound high-volume call-center environment.
• Complete accurate data review and entry.
• Learn and operate corporate proprietary systems.
• Schedule medical appointments for claimants and own the results of assigned cases.
• Ensure all case stakeholders are updated regularly.
• Type and proofread reports and correspondence via email and management systems.
• Transcribe correspondence/reports from dictation.
• Use problem solving to avoid delays in scheduling.
• Meet departmental production and quality targets.
• Additional duties as assigned.

Skills

Multi-tasking

Written communication

Verbal communication

Deadline management

MS Office

Proprietary systems

Interpersonal skills

Time management

Organizational skills

Team work

Tools

MS Office

Proprietary Systems

Job description

The CareIQ Scheduling Coordinator provides administrative customer service assistance to claimants, providers, and claims management by scheduling ancillary healthcare appointments. Utilizing proprietary systems and knowledge from training, a CareIQ Scheduling Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers.This role operates with a high focus on accuracy and urgency to ensure that appointments are scheduled quickly in alignment with the claimant and customer needs.

This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones. A wired connection to your modem from a broadband internet network with a minimum bandwidth of at least 3 Mbps is required for this position.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES:

• Provides telephonic customer service in an inbound and outbound high-volume call-center environment
• Completes accurate data review and entry
• Able to learn and operate corporate proprietary systems
• Schedules medical appointments for claimants and owns the results of assigned cases, to ensure product service level expectations are met
• Ensures all case stakeholders are updated regularly
• Types and proofreads reports and correspondence via email and management systems
• Transcribes correspondence/reports from dictation
• Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
• Meets departmental production and quality performance expectations
• Additional duties asassigned

KNOWLEDGE & SKILLS:

• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
• Excellent written and verbal communication skills
• Ability to meet designated deadlines
• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems
• Strong interpersonal, time management and organizational skills
• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
• Ability to work both independently and within a team environment

EDUCATION & EXPERIENCE:

• Prior work experience in a detail-oriented customer service environment

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.