CareIQ Service Coordinator I

CorVel Corporation; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CorVel in the United States is seeking a CareIQ Service Coordinator to provide administrative customer service and file management for claimants, providers, and case managers. You will work with proprietary systems to ensure accuracy, urgency, and clear communication to keep services on schedule.

This remote role operates Monday–Friday 10:30 AM–7:00 PM EST; a stable broadband connection is required. You’ll handle high-volume calls, data entry, documentation review, and coordination across

Qualifications

• Experience in a detail-oriented customer service environment.
• Ability to meet designated deadlines.
• Proficiency with MS Office and proprietary systems.

Responsibilities

• Provide telephonic customer service in a high-volume call-center environment.
• Complete accurate data review and entry.
• Learn and operate corporate proprietary systems.
• Review treatment and appointment documentation for accuracy.
• Administrative review of referrals, authorizations, notes and reports.
• Update all case stakeholders regularly.
• Type and proofread reports and correspondence via email and management systems.
• Transcribe correspondence/reports from dictation.
• Assist daily scheduling to avoid delays in appointments.
• Meet departmental production and quality performance expectations.
• Additional duties as assigned.

Skills

Customer service

Data entry

MS Office

Telephone etiquette

Written communication

Remote work

Job description

The CareIQ Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Service Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. This role operates with a high focus on accuracy, urgency and communication to ensure that services are completed on schedule and without interruption.

This is a remote role. The shift for this position is Monday - Friday: 10:30 AM - 7:00 PM EST.

A wired connection to your modem from a broadband internet networkwith a minimum bandwidth of at least 3 Mbps is required for this position.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Provide telephonic customer service in an inbound and outbound high-volume call-center environment


• Complete accurate data review and entry


• Able to learn and operate corporate proprietary systems


• Request and review treatment and appointment documentation to verify completion and accuracy


• Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services


• Update all case stakeholders on a regular basis


• Type and proofread reports and correspondence via email and management systems


• Transcribe correspondence/reports from dictation


• Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments


• Meet departmental production and quality performance expectations


• Additional duties asassigned

KNOWLEDGE & SKILLS:

• Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment


• Excellent written and verbal communication skills


• Ability to meet designated deadlines


• Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems


• Strong interpersonal, time management and organizational skills


• Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations


• Ability to work both independently and within a team environment

EDUCATION & EXPERIENCE:

• Prior work experience in a detail-oriented customer service environment

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.