Assistant Program Manager - Broadband

National Power; Raleigh (NC); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical, Dental, Vision

401(k) match

Paid time off

HSA

FSA

Job summary

National Power, LLC is seeking an Assistant Program Manager to oversee all aspects of service for a large telecommunications customer’s outside plant (OSP) needs. The role requires self-motivation and prior experience managing large telecom service contracts with a focus on superior customer service and teamwork.

The candidate will manage subcontractors, track PM tickets, arrange repairs, review invoices, and maintain PM reports for client review.

Qualifications

• High school diploma required; some college preferred.
• Superior organizational skills with experience managing teams of service providers.
• Excellent customer service skills including verbal and written communication.
• Ability to work well in a changing work environment.
• Requires advanced knowledge of the English language.
• Intermediate knowledge of Microsoft Word applications, especially Excel.
• Adept at the use of remote web applications and web services.
• Proven team player.

Responsibilities

• Manage subcontractors and internal technicians to execute the preventative maintenance contract across the territory.
• Track open PM tickets and communicate status to the customer.
• Coordinate repairs with the Program Manager to restore service and schedule them.
• Review and approve subcontractor invoices for preventative maintenance services.
• Maintain knowledge of customer ticketing system and MOP process.
• Maintain preventative maintenance reports for customer review and access as needed.
• Report all financial information on a weekly basis to customers and for invoicing.

Skills

Team leadership

Customer service

Communication

Microsoft Excel

Remote work

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Summary: National Power, LLC is actively seeking an Assistant Program Manager. Under the general direction of and reporting to the Senior Director, Broadband division, you will be responsible for overseeing all aspects of service for a large telecommunications customer's outside plant (OSP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Essential Duties and Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

• Manage subcontractors and internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open PM tickets to ensure timely completion and communicate status to customer.
• Work with Program Manager to arrange for necessary repairs to restore service and schedule these repairs.
• Review/approve invoices from subcontractors for preventative maintenance services.
• Have/expand industry knowledge of customer ticketing system and MOP process.
• Successfully maintain preventative maintenance reports for customer review and access as needed.
• Report all financial information on a weekly basis to customers and for invoicing.

Education & Requirements:

• High school diploma required – some college preferred
• Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent customer service skills required, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships
• Ability to work well in a changing work environment
• Requires advanced knowledge of the English language
• Intermediate knowledge of Microsoft Word applications, especially Excel
• Adept at the use of remote web applications and web services
• Proven team player

Compensation and Benefits:

• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

Physical Demands:

• Ability to sit for an extended time, up to 8 hours
• Frequently required to utilize hand and finger dexterity; typing
• The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)

Additional Info:

• Criminal background check and pre-employment drug screen are required.
• This is a remote position and will require the employee to work from home.

Equal Opportunity Employer:

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.