Assistant Program Manager - Broadband

National Power, LLC; Raleigh (NC); Remote; USD 65,000 - 105,000; Full time

Benefits offered by this job

Paid vacation and holidays

Company-paid life and disability保险

Medical/dental/vision insurance

401(k) with company match

HSA and FSA

Job summary

National Power, LLC is seeking an Assistant Program Manager to oversee all aspects of OSP service for a large telecommunications customer. The role involves coordinating subcontractors and internal teams, ensuring quality, and maintaining weekly financial reporting from a remote work setup.

Ideal candidate has prior experience managing large telecom service contracts, strong customer service skills, and the ability to adapt in a changing environment.

Qualifications

• High school diploma required; some college preferred.
• Experience managing teams of service providers (self-perform and/or subcontractors).
• Excellent customer service and communication skills (verbal and written).
• Proficient with Microsoft Word/Excel; comfortable with remote web apps.

Responsibilities

• Manage subcontractors and internal technicians across geographic territory.
• Track open PM tickets and communicate status to customer.
• Coordinate repairs with Program Manager and schedule them.
• Review invoices from subcontractors for PM services.
• Maintain preventative maintenance reports and provide weekly financial information.

Skills

Team leadership

Customer service

Communication

Organizational skills

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

Summary: National Power, LLC is actively seeking an Assistant Program Manager. Under the general direction of and reporting to the Senior Director, Broadband division, you will be responsible for overseeing all aspects of service for a large telecommunications customer's outside plant (OSP) service needs.

The successful candidate will be self-motivated with prior experience managing large telecommunications service contracts, with a commitment to superior customer service and a team mentality.

Essential Duties and Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

• Manage subcontractors and internal technicians to execute the preventative maintenance contract throughout their geographic territory.
• Track open PM tickets to ensure timely completion and communicate status to customer.
• Work with Program Manager to arrange for necessary repairs to restore service and schedule these repairs.
• Review/approve invoices from subcontractors for preventative maintenance services.
• Have/expand industry knowledge of customer ticketing system and MOP process.
• Successfully maintain preventative maintenance reports for customer review and access as needed.
• Report all financial information on a weekly basis to customers and for invoicing.

Education & Requirements:

• High school diploma required – some college preferred
• Must have superior organizational skills as well as experience managing teams of service providers (self-perform and/or subcontractors)
• Excellent customer service skills required, including verbal and written communication, phone and email etiquette, and the ability to develop and maintain excellent working relationships
• Ability to work well in a changing work environment
• Requires advanced knowledge of the English language
• Intermediate knowledge of Microsoft Word applications, especially Excel
• Adept at the use of remote web applications and web services
• Proven team player

Compensation and Benefits:

• Three weeks of paid vacation after 90 days (first year is pro-rated based on start date)
• Up to 9 paid company holidays
• Paid sick time
• Company-paid Life Insurance ($75,000)
• Company-paid Short-term and Long-term Disability Insurance
• Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
• 401(k) retirement savings plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)

Physical Demands:

• Ability to sit for an extended time, up to 8 hours
• Frequently required to utilize hand and finger dexterity; typing
• The ability to hear and speak effectively (i.e. over the phone, in person, or video conferencing)

Additional Info:

• Criminal background check and pre-employment drug screen are required.
• This is a remote position and will require the employee to work from home.

Equal Opportunity Employer:

National Power, LLC is an Equal Opportunity Employer and VEVRAA federal contractor. National Power affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identity or any other status protected under local, state or federal laws.