Remote Service Coordinator

Johnson Controls, Inc.; Aurora (CO); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading company in smart buildings as a Customer Service Representative. You'll handle customer calls, mentor new hires, and ensure high service standards. Enjoy a supportive environment with competitive pay and comprehensive benefits, contributing to a sustainable future.

Benefits

Competitive Pay

Paid vacation, holidays, and sick leave

Comprehensive benefits including 401K, medical, dental, and vision

Employee discount programs

Qualifications

• 3-5 years of customer service experience.
• At least 2 years of SRC experience.

Responsibilities

• Handle customer requests professionally and gather detailed information.
• Mentor new hires during and after training.
• Manage additional responsibilities such as training and reporting.

Skills

Customer Service

Communication

Multi-tasking

Education

High School Diploma

Tools

SEDU

Oracle

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join our team and help shape a bright future.

We offer opportunities for professional development through meaningful projects and learning experiences, with a focus on supporting your physical, financial, and emotional wellbeing.

Become part of the Johnson Controls family and thrive in a culture that values your voice and ideas.

What we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick leave
• Comprehensive benefits including 401K, medical, dental, and vision from day one
• Product and on-the-job/cross-training supported by internal resources
• Collaborative and encouraging team environment
• Commitment to safety through our Zero Harm policy
• Employee discount programs (The Loop by Perk Spot)
• Check out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY

What you will do:

This role involves working in a call center environment, handling incoming calls from customers while maintaining high customer service standards. You will demonstrate your ability to meet or exceed SRC KPIs, mentor new hires during and after training, and assist the SRC Supervisor as needed.

How you will do it:

• Handle customer requests professionally, gathering detailed information to efficiently dispatch and schedule service calls
• Accurately enter service request data into our SEDU/Genesys system during calls
• Lead among Service Coordinators and mentor new hires
• Participate in operational meetings, providing insights and recommending process improvements
• Alert management to potential issues from customer or field complaints and work towards resolution
• Manage additional responsibilities such as Elite line training, weekly reports, and daily account reports

What we look for:

• 3-5 years of customer service experience
• At least 2 years of SRC experience
• Ability to multi-task in a fast-paced environment
• Excellent communication skills
• Experience with SEDU/Oracle field cloud systems preferred
• High School Diploma or equivalent

At Johnson Controls, we value our employees as essential members of our family. We are committed to creating an inclusive, innovative, and supportive work environment that promotes collaboration and personal growth. We invest in our employees' wellbeing with competitive salaries, comprehensive benefits, and career advancement opportunities, all while emphasizing safety and sustainability to help build smarter, healthier communities worldwide.