Remote Service Coordination Manager

Raymond Central; Kansas City (MO); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Raymond Central, a trusted Raymond dealer, seeks a Service Coordination Manager to lead the Service Coordination and Warranty teams, ensuring efficient dispatch, invoicing, and training across branches. This remote role requires a Bachelor's degree or 5+ years in customer service, plus 2 years in a supervisory role, with travel to Missouri, Kansas, Nebraska, and nearby states as needed.

The role emphasizes driving consistent processes and improvements, managing attendance, and developing staff

Qualifications

• Bachelor’s Degree or 5+ years in Customer Service or Administrative Support.
• At least 2 years in a team lead or supervisory role.
• Ability to travel to branch locations within the region.

Responsibilities

• Lead and manage Service Coordination and Warranty associates.
• Drive efficient dispatch, warranty invoicing, and service processes.
• Develop training and consistent processes for the group.
• Collaborate with senior leadership and branch managers.
• Monitor performance and staffing to meet business needs.

Skills

Team Lead

Customer Service

Communication

Organizational Skills

Education

Bachelor’s Degree or equivalent experience

Tools

ERP systems

Windows

MS Office

Job description

Raymond Central, a trusted Raymond dealer, seeks a Service Coordination Manager to lead the Service Coordination and Warranty teams, ensuring efficient dispatch, invoicing, and training across branches. This remote role requires a Bachelor's degree or 5+ years in customer service, plus 2 years in a supervisory role, with travel to Missouri, Kansas, Nebraska, and nearby states as needed.

The role emphasizes driving consistent processes and improvements, managing attendance, and developing staff