Remote Service Centre Administrator (9-Month FTC)

Simplyhealth; United States; Remote; USD 28,000 - 36,000; Full time

Job summary

Simplyhealth is hiring a Corporate Administrator (9 month FTC) to support our service operation and ensure an outstanding customer experience. The role covers claims processing, multi-channel customer support, and end-to-end query resolution within the One Service Centre.

You will work across channels and systems, take ownership of inquiries, and contribute to team goals while maintaining strong relationships with customers and healthcare professionals.

Qualifications

• Experience in customer service or administration.
• Strong written and verbal communication skills.
• Excellent organisational skills and ability to handle varied workload.
• Attention to detail and proactive approach to delivering great service.

Responsibilities

• Processing claims accurately and in line with policies, procedures and service standards.
• Managing customer enquiries through telephone, email and web chat channels.
• Taking ownership of customer queries and following them through to resolution.
• Managing departmental mailboxes and administrative activities.
• Maintaining customer policies and client schemes in line with service level agreements.
• Working across multiple systems and supporting different areas of the One Service Centre through cross-training.
• Identifying and escalating risks that could impact customer experience or business performance.
• Supporting colleagues through knowledge sharing and training once fully established in the role.
• Building strong relationships with customers, healthcare professionals and colleagues across the wider business.

Skills

Customer service

Administration

Communication skills

Organisational skills

Job description

Simplyhealth is hiring a Corporate Administrator (9 month FTC) to support our service operation and ensure an outstanding customer experience. The role covers claims processing, multi-channel customer support, and end-to-end query resolution within the One Service Centre.

You will work across channels and systems, take ownership of inquiries, and contribute to team goals while maintaining strong relationships with customers and healthcare professionals.