Service Account Manager (Paper & Pulp)

Jobot; United States; Remote; AUD 168,000 - 190,000; Full time

Benefits offered by this job

Company paid health plan for employees

Very generous PTO

Dental and Vision

Job summary

Jobot is seeking a Service Account Manager for remote work supporting customers in process manufacturing. You will build trusted relationships, identify service opportunities, and act as a technical advisor to improve reliability and performance at plants.

The role blends account management with service sales, requiring collaboration with maintenance, operations, and engineering teams. Prior heavy industry experience is highly preferred.

Qualifications

• Bachelor's degree in Engineering or related field.
• Experience in industrial sales, account management, or field service.
• Experience in heavy industrial environments preferred (paper/pulp, chemicals, energy).
• Strong customer relationship and communication skills.

Responsibilities

• Develop and maintain relationships with existing customers across assigned accounts.
• Identify service opportunities and coordinate internal resources.
• Track opportunities and forecasts in CRM systems.
• Represent the company at customer events and industry meetings.

Skills

Industrial sales

Account management

CRM experience

Communication skills

Engineering degree

Education

Bachelor's degree in Engineering

Tools

CRM software

MS Office

Job description

Fully remote for an industrial sales engineer based in the Pacific Northwest :: Paper & Pulp industry experience highly preferred!

Salary: $115,000 - $130,000 per year

A bit about us

A global industrial technology and engineering organization is seeking a Service Account Manager to support customers within the process manufacturing sector. This role focuses on developing long-term customer relationships, identifying service and maintenance opportunities, and serving as a trusted advisor to manufacturing facilities seeking to improve reliability, efficiency, and operational performance.

The successful candidate will work closely with plant leadership, maintenance teams, operations personnel, and engineering groups to identify challenges and deliver value-added service solutions. This position combines technical understanding with consultative account management and business development responsibilities.

Why join us

• Competitive Base Salary
• Company paid health plan for employees
• Very generous PTO
• Dental and Vision, FSA, HSA
• Small team, autonomy
• Many more great perks!

Qualifications

• Bachelor's degree in Engineering (Mechanical, Chemical, Industrial, or related discipline preferred), or equivalent industry experience.
• Experience in industrial sales, account management, field service, maintenance, operations, reliability, or engineering.
• Prior experience supporting manufacturing, process industries, energy, chemicals, paper, wood products, or other heavy industrial environments is highly preferred.
• Strong customer relationship and communication skills.
• Ability to interact effectively with maintenance, operations, engineering, and executive leadership teams.
• Strong organizational and time management skills.
• Experience utilizing CRM platforms and Microsoft Office applications.

Account Management & Customer Support

• Develop and maintain strong relationships with existing customers across assigned accounts.
• Serve as the primary point of contact for service-related opportunities, customer concerns, and ongoing support needs.
• Conduct regular customer visits to understand operational challenges and identify opportunities for improvement.
• Partner with customers to develop solutions that improve reliability, uptime, safety, and overall plant performance.
• Ensure customer satisfaction through proactive communication and coordination of internal resources.

Service Sales & Business Development

• Identify opportunities for maintenance services, upgrades, rebuilds, inspections, optimization projects, spare parts, and technical support.
• Generate and manage service opportunities throughout the sales cycle, from initial discovery through proposal development and order execution.
• Collaborate with technical specialists and engineering teams to develop customer-focused solutions.
• Maintain visibility into customer capital projects, maintenance initiatives, outages, and operational priorities.
• Track opportunities, forecasts, and customer interactions within CRM systems.

Strategic Account Planning

• Develop account strategies to strengthen customer relationships and increase service revenue within existing accounts.
• Gather market intelligence related to customer priorities, industry trends, and competitive activity.
• Support forecasting, budgeting, and territory planning activities.
• Represent the company at customer events, technical conferences, and industry meetings.

What We're Looking For

The ideal candidate is someone who understands industrial manufacturing environments and enjoys building trusted relationships with customers. Whether your background comes from maintenance, operations, engineering, field service, or technical sales, success in this role comes from understanding customer challenges and helping them improve plant performance through service-based solutions.

Experience supporting process manufacturing facilities, maintenance organizations, reliability programs, shutdowns/outages, or aftermarket service initiatives is highly desirable.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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