Remote Senior Workforce Optimization Analyst

Cohere Health; Northern (KY); Hybrid; USD 65,000 - 74,000; Full time

Benefits offered by this job

Healthcare insurance

401(k) plan with company match

Flexible spending and HSA

Up to 14 weeks of paid parental leave

Job summary

Cohere Health is seeking a Senior Workforce Management Analyst to maximize the value of our WFM platform. You will align staffing with strategic goals and drive data-driven decisions across service, clinical nursing, and MD operations.

With expertise in forecasting, scheduling, and real-time monitoring, you will partner with Analytics to deliver actionable reporting, mentor analysts, and push continuous improvements. This is a fully remote role with about 5% travel.

Qualifications

• Bachelor’s degree in a business/technical field or equivalent experience.
• 3–5 years supporting Workforce Management systems and long/short term planning.
• Experience with call center metrics and WFM KPIs like occupancy and adherence.

Responsibilities

• Be SME for enterprise Workforce Management platform, preferably NICE IEX.
• Provide admin support, forecasting accuracy, and scheduling efficiency.
• Lead weekly short-term forecast meetings with Service Operations leaders.
• Support daily staffing, intraday performance, and schedule adherence goals.
• Analyze operational data; identify root causes of performance issues.
• Mentor real-time analysts and schedulers; collaborate with Analytics teams.
• Create sustainable reporting for productivity; produce trend reports.

Skills

Forecasting

Workforce management

Data analytics

NICE IEX

Communication

Education

BA/BS in relevant field

Tools

NICE IEX Enhanced Strategic Planner

Job description

Cohere Health is seeking a Senior Workforce Management Analyst to maximize the value of our WFM platform. You will align staffing with strategic goals and drive data-driven decisions across service, clinical nursing, and MD operations.

With expertise in forecasting, scheduling, and real-time monitoring, you will partner with Analytics to deliver actionable reporting, mentor analysts, and push continuous improvements. This is a fully remote role with about 5% travel.