Remote Senior Workforce Analytics Lead

TriWest Healthcare Alliance Corp.; Phoenix (AZ); Remote; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) Retirement Savings Plan (with""

Paid time off

Tuition reimbursement

Job summary

TriWest Healthcare Alliance Corp. is seeking a data analytics professional to drive performance improvements across operations. You will analyze data, develop metrics, and collaborate with internal partners including Contact Centers and Enrollment to resolve issues.

The role involves compiling data, creating reports, and presenting actionable recommendations. A DoD background and US citizenship are required, with the ability to work in a remote-capable environment while maintaining data

Qualifications

• U.S. citizenship and ability to obtain DoD background clearance
• Bachelor's degree in Business Administration or related field
• Minimum 4 years of data analysis, performance metrics or 2 years in a related TriWest role
• 4 years with scheduling/workforce management software or equivalent and telephony systems (or 2 years in related TriWest roles)
• 4 years of contact center experience and knowledge of call center operations
• Proficient with Excel (Vlookup, Pivot Tables, Sum and Count If, index match) and with Access, PowerPoint, Visio, and Outlook
• Knowledge of statistical analysis, quality control, and performance metrics
• Experience with data analysis software such as Excel and SQL
• Knowledge of workforce management concepts and Erlang-based metrics

Responsibilities

• Utilizes performance metrics to track actual performance against standards
• Develops, communicates, and coordinates data-based recommendations for operational improvement
• Compiles data, organizes into meaningful format, and analyzes performance levels, cost data, budget outcomes and other data to improve operational understanding
• Identifies operational issues and trends, performs data reconciliation and variance analysis, and develops data reports
• Develops new ways to measure outcomes, performs data compilation and analysis to document business process outcomes
• Uses ongoing data collection and analysis to ensure attainable and reasonable standards are managed successfully
• Compiles, analyzes, and communicates departmental, unit, and individual performance measurements
• Develops monthly audit reports to track changes
• Makes formal recommendations for changes in policies, procedures, systems to maximize resources and efficiency
• Assesses quality and system standards to ensure compliance with TriWest standards and government requirements
• Participates in assessment of new technology to enhance operational outcomes
• Develops or assists with development and maintenance of new databases to track performance measures, costs, and operational data
• Takes active steps to ensure data integrity
• Reviews operational trending, data analysis, and reporting functions
• Regular and reliable attendance is required

Skills

Data analysis

Performance metrics

SQL

Excel

Education

Bachelor's degree in Business Administration

Tools

Excel

Access

PowerPoint

Visio

Job description

TriWest Healthcare Alliance Corp. is seeking a data analytics professional to drive performance improvements across operations. You will analyze data, develop metrics, and collaborate with internal partners including Contact Centers and Enrollment to resolve issues.

The role involves compiling data, creating reports, and presenting actionable recommendations. A DoD background and US citizenship are required, with the ability to work in a remote-capable environment while maintaining data