Remote Senior Technical Services Advisor – Process Downstream

Sterling Multi-Chem LLC; Lake Charles (LA); À distance; USD 150 000 - 190 000; Plein temps

Résumé du poste

Sterling Multi-Chem LLC is seeking a Senior Technical Services Advisor for downstream process support in Lake Charles, LA. You will apply your expertise to optimize chemical treatment programs across refinery and industrial operations, lead field audits, training, and technical reviews.

Travel is required to support customers; you will mentor field personnel, develop standard practices, and provide solutions to improve reliability and efficiency.

Qualifications

• Bachelor’s degree in chemical engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or a related technical discipline.
• Minimum of 15 years of progressive experience supporting refinery, petrochemical, industrial, water treatment, or specialty chemical treatment programs.
• Demonstrated expertise in corrosion control, process treatment programs, industrial water treatment, or related specialty chemical applications.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, presentation, and customer relationship management abilities.
• Experience supporting field operations and working directly with industrial customers.
• Ability to lead technical discussions, training programs, and cross-functional project teams.

Responsabilités

• Review customer communications, treatment program results, and operational KPIs across multiple customer accounts.
• Identify performance trends, gaps, risks, and opportunities for continuous improvement.
• Conduct field and program audits to ensure adherence to technical standards and best practices.
• Evaluate treatment program effectiveness and recommend corrective actions as needed.
• Serve as a trusted technical advisor to both customers and Sterling Multi-Chem personnel.
• Participate in customer meetings, performance reviews, and business reviews.
• Provide technical recommendations designed to improve reliability, efficiency, and overall program effectiveness.
• Escalate and resolve complex technical issues through collaboration with customers and internal stakeholders.
• Support the development and implementation of technical standards, procedures, and best practices.

Connaissances

Corrosion control

Analytical skills

Troubleshooting

Customer relationship management

Formation

Bachelor's degree in chemical engineering or related technical discipline

Outils

OLI

ProTreat

Description du poste

Sterling Multi-Chem LLC is seeking a Senior Technical Services Advisor for downstream process support in Lake Charles, LA. You will apply your expertise to optimize chemical treatment programs across refinery and industrial operations, lead field audits, training, and technical reviews.

Travel is required to support customers; you will mentor field personnel, develop standard practices, and provide solutions to improve reliability and efficiency.