Refinery Account Manager & Technical Lead

Sterling Multi-Chem

Port Arthur (TX)

On-site

USD 180,000 - 240,000

Full time

14 days+

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Job summary

Sterling Multi-Chem seeks an experienced Downstream Account Manager / Technical Lead to oversee refinery specialty chemical services at the Port Arthur, TX site. This hands-on leadership role combines process knowledge, chemical-treatment experience, customer relationship management, and people leadership to drive safety, service quality, and commercial results.

You will manage relationships with refinery leadership and operations, guide field teams, troubleshoot technical issues, and identify

Qualifications

20+ years of experience in refinery, petrochemical, or downstream chemical-treatment operations.
Strong working knowledge of refinery processes and assets.
Experience with refinery process and water treatment chemical programs (corrosion control, fouling control, desalting, wastewater/water treatment, etc.).
Previous experience leading people and field-service operations at a major refinery or petrochemical customer.
Strong customer-facing and relationship-management skills.
Demonstrated ability to troubleshoot operational and chemical-treatment issues.
Strong safety mindset and experience with refinery safety systems and procedures.
Ability to lead in a demanding, fast-moving customer environment.
Bachelor's degree in Chemical Engineering, Chemistry, Engineering, or related technical discipline preferred.

Responsibilities

Develop and maintain strong relationships with customer leadership, operations, engineering, reliability, and procurement teams.
Ensure safe and reliable execution of all chemical treatment and field-service activities.
Understand the refinery assets, operating conditions, and chemical programs and identify opportunities to improve performance.
Monitor chemical treatment programs, consumption, application performance, and service quality.
Work closely with SMC technical resources to troubleshoot problems and implement technical solutions.
Ensure appropriate staffing, training, development, and performance management of the site team.
Maintain high standards for field execution, equipment reliability, chemical inventory, and product availability.
Identify opportunities to improve the value SMC provides to the customer and expand our business.
Manage site costs and resources while maintaining the required level of customer service.
Establish clear KPIs and routinely communicate performance, risks, opportunities, and required actions to SMC leadership.