Account Manager-Downstream Chemicals- New Orleans

Refined Technologies, Inc.; New Orleans (LA); On-site; USD 80,000 - 100,000; Full time

Job summary

Refined Technologies, Inc. is seeking an Account Manager for Downstream Chemicals in New Orleans, LA. This full-time position involves managing chemical programs at refineries and chemical plants to ensure effective use of treatment chemicals. Responsibilities include developing client relationships, conducting service visits, and leading a team to enhance safety and performance. Candidates should have a minimum of five years of experience in process engineering and strong proficiency in MS Office. The role demands effective communication and the ability to handle multiple tasks in high-pressure environments.

Qualifications

• Minimum of five years of process engineering or operations experience at a refinery or chemical plant.
• Highly proficient in MS Office (Word, Excel, PowerPoint).
• Familiarity with refinery or chemical plant operations.
• Clear and effective communication skills.

Responsibilities

• Manage chemical programs to maximize safety, reliability, and profitability.
• Develop relationships and interface with clients’ teams.
• Conduct routine service visits and lab/field testing.
• Host quarterly business review meetings with stakeholders.

Skills

Process engineering experience

Proficient in MS Office

Confidence in leading a team

Effective communication skills

Field service experience

Job description

Position

Account Manager – Downstream Chemicals – New Orleans, LA (Full-time)

Job Summary

This role will be based out of the New Orleans, LA area. It is responsible for a semi-dedicated customer to ensure treatment chemicals and equipment are used effectively, economically, and safely in refineries, petrochemical facilities, and terminals while exemplifying Rizon’s mission and core behaviors.

Responsibilities

• Manage chemical programs to maximize safety, reliability, and profitability of customers’ assets.
  • Implement Performance Management tools, set targets, and monitor contingency plans for each application.
  • Conduct routine service visits and lab/field testing as outlined in the customer contract; generate service reports and maintain inventory records.
  • Assist with technical issues and improve products, processes, and procedures.
  • Oversee Account Representatives and Service Technicians.
  • Coordinate with Supply Chain on the order and delivery of chemicals to maintain adequate on-site inventory levels.
• Develop relationships and regularly interface with clients’ maintenance, operations, engineering, and turnaround teams.
• Utilize digital tools such as the Rizon App, iView, or other digital tools to communicate and train refining companies.
• Host quarterly business review meetings with key stakeholders to review safety performance, value‑add projects, KPIs, and financials.
  • Generate data analysis on program performance.
  • Identify value‑added growth opportunities.
• Maintain the quality of Rizon-owned equipment.
• Coordinate with the Regional Business Director for chemistry selection, service requirements, and presentations.
• Review and approve team vacation requests, expense reports, stipends, and related items.
  • Challenge team members with new responsibilities and continuing education.
  • Lead training initiatives.
• Evaluate safety performance of direct reports regularly.
• Ensure that effective Job Safety Analyses (JSAs) are completed and reviewed.
• Provide onsite safety liaison for projects in the individual’s control.
• Complete incident reports and participate in cause findings and corrective action.
• Communicate weekly and incidental safety briefs with direct reports.
• Communicate all safety notifications upward and downward through the organization.

Qualifications

• Minimum of five years process engineering or operations experience at a refinery or chemical plant.
• Highly proficient in MS Office (Word, Excel, PowerPoint).
• Familiarity with refinery or chemical plant operations.
• Confidence in leading a team.
• Must become familiar with RTI technologies.
• Clear and effective communication skills.
• Ability to handle multiple activities concurrently.
• Comfortable meeting with client leadership.
• Experience performing field service and lab testing.

Working Hours

• Typically 9‑hour workdays from 8:00 AM to 5:00 PM (including 1 hour lunch), may extend up to 12+ hours if an emergency occurs.
• As needed based on contract scope, but normally 5 days on‑site per week (Monday‑Friday).
• Weekend coverage as needed.
• Night shift as needed.

Working Conditions

• Uneven or unstable ground, wet, muddy, or slippery surfaces and footings.
• Outside locations in extreme temperatures and weather conditions including wind, rain, snow, and other inclement weather.
• Routine, intermittent exposure to noise more than 85 dBA‑TWA.
• Use of respiratory protection may be required; medical clearance and quantitative fit testing are required.

Physical Demands

• Work at heights up to 150 ft (45 m) accessed via stairs, ladders, or lifts.
• Lifting and carrying up to 40 lbs without assistance.
• Pushing or pulling up to 100 lbs without assistance.
• Standing and walking for up to 12‑16 hours daily with minimal rest breaks; may exceed 10,000 to 15,000 steps per day.
• Bending, stooping, twisting or turning valves, and using wrenches and hand tools repeatedly.

Travel Requirements

Ability to travel to assigned customer accounts.

Employment Eligibility & Equal Opportunity

Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without the need for sponsorship of an immigration authorization or visa.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.