Remote Senior Tech Support & Sales Lead

Jobsoid Inc.; St. Croix Falls (WI); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay & Growth

Medical, Dental, Vision Insurance

401K & Retirement Benefits

Paid Time Off & Holidays

Small-business culture

Job summary

EasyITGuys is seeking a tech-savvy leader for a Senior Tech Support & Service Coordinator role. You will drive daily operations, oversee client interactions, and supervise a remote team, ensuring exceptional customer experiences and growth in the US market.

You’ll manage inbound communications, guide clients to optimal IT solutions, and coordinate scheduling, dispatching, and service delivery in a fast-paced environment.

Qualifications

• 3-5+ years in Tech Support, Sales, and Leadership.
• Strong customer service and CSAT focus.
• Experience managing a team and daily operations.

Responsibilities

• Be the first contact for inbound calls and guide clients to solutions.
• Lead daily team huddles to align priorities and goals.
• Monitor dashboards for tickets, sales, and performance metrics.
• Engage clients via calls, chats, and remote support sessions.
• Drive sales and client satisfaction with tailored IT solutions.
• Oversee team performance and workflow across service centers.
• Handle scheduling, dispatching, and lead tracking to optimize processes.

Skills

Tech-Savvy

Sales & Customer Service

Time Management

Communication

CRM & Ticketing

Microsoft 365 & Office

Remote Support

Education

AS/BS Degree

IT Certifications

Tools

Microsoft Teams

Microsoft 365

Repairshopr

Syncro

Keeper Password Manager

ConnectWise

Job description

EasyITGuys is seeking a tech-savvy leader for a Senior Tech Support & Service Coordinator role. You will drive daily operations, oversee client interactions, and supervise a remote team, ensuring exceptional customer experiences and growth in the US market.

You’ll manage inbound communications, guide clients to optimal IT solutions, and coordinate scheduling, dispatching, and service delivery in a fast-paced environment.