Remote Senior Tech Support for Media and VFX Equity

Suite Studios; Boulder (CO); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Health & dental insurance

Hybrid work environment

Unlimited paid time off

Fitness & wellness stipend

Taco Tuesday

Job summary

Suite Studios in Boulder, Colorado, is seeking an experienced technical support professional to join our remote team. You will partner with Product and Engineering to resolve issues and improve customer satisfaction.

Ideal candidates possess over 7 years in technical support within media, exceptional communication skills, and a customer-first attitude. We offer a competitive salary ranging from $125K to $135K, benefits like unlimited PTO, and a supportive work environment.

Qualifications

• 7+ years in a technical support role in media and entertainment.
• Strong understanding of post production and media lifecycles.
• Flexibility to adapt to new challenges and environments.

Responsibilities

• Partner with teams to identify and address recurring issues.
• Support feature releases with training and documentation.
• Drive key KPIs like CSAT and SLA compliance.

Skills

Technical Support

Communication Skills (Fluent English)

Adaptability

Customer-first Attitude

Experience in Broadcast/Post Production

Tools

Adobe CC

Davinci Resolve

Cinema 4D

Nuke

Job description

Suite Studios in Boulder, Colorado, is seeking an experienced technical support professional to join our remote team. You will partner with Product and Engineering to resolve issues and improve customer satisfaction.

Ideal candidates possess over 7 years in technical support within media, exceptional communication skills, and a customer-first attitude. We offer a competitive salary ranging from $125K to $135K, benefits like unlimited PTO, and a supportive work environment.