Remote Senior Support Engineer – IAM & Security

Wwshemi; California; A distancia; USD 70.000 - 100.000; Jornada completa

Descripción de la vacante

Ping Identity is seeking a Senior Support Engineer for remote work in the USA, focusing on top-tier customers and ensuring seamless operation of our cloud identity platform. You will troubleshoot, resolve complex issues, and coordinate with Engineering, SRE, and Product teams to deliver timely solutions.

The role emphasizes customer-first service, incident handling, knowledge sharing, and continuous improvement in security-focused identity services.

Formación

• Technical degree background is preferred.
• Minimum of 8 years of related experience with a Bachelor’s degree; or equivalent experience.
• Strong knowledge of network and security concepts.

Responsabilidades

• Interacting with customers and resolving technical issues in a professional manner.
• Meeting or exceeding customer expectations for response quality and timeliness.
• Taking end-to-end ownership of customer issues from initial troubleshooting to resolution.
• Communicating with customers via support tools, calls, and screen-sharing sessions.
• Collaborating with Support, Engineering, SRE, Product Management and Customer Success teams.

Conocimientos

Excellent Communication

Troubleshooting

REST API

SSL/TLS

IPv4

JSON

LDAP

Proxies

Linux

Virtualization

Cloud Platforms

Collaboration

Educación

Bachelor’s degree in Computer Engineering/CIS/MIS/CS

Descripción del empleo

Ping Identity is seeking a Senior Support Engineer for remote work in the USA, focusing on top-tier customers and ensuring seamless operation of our cloud identity platform. You will troubleshoot, resolve complex issues, and coordinate with Engineering, SRE, and Product teams to deliver timely solutions.

The role emphasizes customer-first service, incident handling, knowledge sharing, and continuous improvement in security-focused identity services.