Senior Support Engineer, Cloud Identity & Security

Ping Identity; Sacramento (CA); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous PTO

Parental Leave

Retirement Programs

Education reimbursement

Commuter offset

Descripción de la vacante

Ping Identity is seeking a Senior Support Engineer to join our customer-facing team. You will ensure seamless operation of our identity platform for top-tier customers, troubleshoot complex issues, and collaborate across engineering, product, and customer success teams.

This role emphasizes hands-on problem solving, rapid incident response, and a focus on security compliance, including ISO27001/9001. US West Coast location is preferred, with flexible options where available.

Formación

• Bachelor’s degree or equivalent experience.
• 8+ years of related experience with a Bachelor’s degree or equivalent.
• Strong communication, troubleshooting and collaboration skills.
• Experience with REST API, SSL/TLS, LDAP, and cloud platforms.

Responsabilidades

• Interact with customers and resolve technical issues promptly.
• Own end-to-end customer issues from troubleshooting to resolution.
• Collaborate with Support, Engineering, SREs, Product, and Customer Success.
• Lead escalation calls and communicate status to stakeholders.
• Mentor team members and contribute to knowledge base articles.

Conocimientos

Excellent communication

Troubleshooting

Collaboration and teamwork

REST API

SSL/TLS

JSON

LDAP

Proxies

Educación

Bachelor’s degree or equivalent experience

Technical degree plans preferred (Computer Engineering, CIS, MIS, CS)

Herramientas

Linux administration

Virtualization

Cloud platforms (AWS, Azure, GCP)

Descripción del empleo

Ping Identity is seeking a Senior Support Engineer to join our customer-facing team. You will ensure seamless operation of our identity platform for top-tier customers, troubleshoot complex issues, and collaborate across engineering, product, and customer success teams.

This role emphasizes hands-on problem solving, rapid incident response, and a focus on security compliance, including ISO27001/9001. US West Coast location is preferred, with flexible options where available.