Remote Senior ServiceNow Architect & Lead Consultant

NTT Data Americas, Inc.; Plano (TX); Remote; USD 138,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program

Certification support

Job summary

NTT DATA Americas, Inc. is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations and drive digital transformation across ITSM, ITOM, HRSD, CSM, and more.

You will architect scalable solutions, mentor junior staff, and collaborate with stakeholders to shape scope and delivery. The role emphasizes technical leadership, integration expertise with REST/SOAP APIs, and adherence to security standards while supporting pre-sales activities and ongoing platform

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments - 2+ years.

Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Skills

ServiceNow architecture

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

Agile methodologies

DevOps practices

Stakeholder management

Communication skills

Education

Bachelor's or Master's in Computer Science/IT

Tools

REST APIs

SOAP APIs

MID Servers

Job description

NTT DATA Americas, Inc. is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations and drive digital transformation across ITSM, ITOM, HRSD, CSM, and more.

You will architect scalable solutions, mentor junior staff, and collaborate with stakeholders to shape scope and delivery. The role emphasizes technical leadership, integration expertise with REST/SOAP APIs, and adherence to security standards while supporting pre-sales activities and ongoing platform