Remote Senior School Experience & Growth Manager

TrulyHired; New Jersey; Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Private Health Insurance

PTO (15)

Holidays (12)

Retirement Savings

Job summary

Faria Education Group seeks a School Experience Manager to own and grow key client relationships for a major international school group. The role is based in Jersey City with a remote-first approach and hybrid in-office collaboration.

You will lead executive reviews, oversee multi-region accounts, and coordinate with Sales, Support, Product, and Implementation to drive adoption, retention, and revenue growth while managing risk across campuses.

Qualifications

• Experience in enterprise client success or account management with multi-site/group accounts.
• Proven track record managing multi-stakeholder relationships including executive reviews.
• Comfort coordinating with internal teams without formal authority.
• Experience with account planning, renewal risk management, and contract negotiations.
• Familiarity with CRM platforms (Salesforce, Planhat).

Responsibilities

• Own senior stakeholder relationships at groupHQ level, including C-suite and Director-level contacts across curriculum, operations, and technology.
• Lead executive business reviews and annual strategic reviews, articulating ROI and aligning roadmap to the group's educational priorities.
• Build multi-threaded relationships across regions and school campuses, identifying and developing internal champions at each level.
• Maintain continuity of relationship through leadership transitions, proactively managing champion turnover risk.
• Develop and own a multi-year account plan for each group, covering retention, product expansion, and NRR growth targets.
• Coordinate with Sales on commercial negotiations, group-level agreements, and multi-year contract structures.

Skills

Executive relationship management

Stakeholder management

Cross-functional collaboration

CRM experience (Salesforce, Planhat)

Travel for regional school visits

Bilingual Spanish and English

Tools

Salesforce

Planhat

Job description

Faria Education Group seeks a School Experience Manager to own and grow key client relationships for a major international school group. The role is based in Jersey City with a remote-first approach and hybrid in-office collaboration.

You will lead executive reviews, oversee multi-region accounts, and coordinate with Sales, Support, Product, and Implementation to drive adoption, retention, and revenue growth while managing risk across campuses.