School Experience Manager, ManageBac+

Faria Education Group; Miami (FL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Salary between $60,000 to $65,000

Medical, dental, and vision insurance

401(k) with employer match

Monthly wellness allowance

Unlimited books budget

Professional development budget

Job summary

A leading educational technology firm is hiring a full-time School Experience Manager in Miami, Florida. This role focuses on managing a portfolio of clients, building relationships, and ensuring client satisfaction while promoting educational products. Candidates should have a strong understanding of the International Baccalaureate program and experience in K-12 education. This position offers a competitive salary and a range of benefits, including PTO, medical insurance, and professional development opportunities.

Qualifications

• Strong understanding of IB program structures and requirements.
• Displays ability to resolve issues timely and effectively.
• Experience with educational technology.
• Ability to liaise across teams to achieve solutions.

Responsibilities

• Manage relationships and communication with clients.
• Track client health and address at-risk situations.
• Identify cross-sell/upsell opportunities and nurture leads.

Skills

Problem-Solving Skills

Teamwork

Communication Skills

Organizational Skills

Initiative

Education

Experience with the IB

Prior experience with K-12 education

Tools

Salesforce

HubSpot

ManageBac+

Job description

Overview

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of ManageBac+ clients in the Americas using our products and solutions. Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.

Responsibilities

• Relationship Building: Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel). Creatively use tools to maximize meaningful communication and client interface. Partner with regional leads to identify opportunities to serve client needs through regional events, building digital communities, and more. Leverage other teams (Support, Implementation, PD, etc.) to serve client needs. Provide consultative partnerships to maximize product and service efficacy for clients.
• Retention: Track and understand the health of clients within the portfolio. Identify at-risk situations and partner with the Regional Lead or Director to address these. Leverage relationships and communication to meet retention/renewal goals.
• Growth: Identify and deploy micro-campaigns. Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team. Partner with Sales to nurture upsell/cross-sell leads.

Requirements

• Experience with the IB (International Baccalaureate). Strong understanding of IB program structures and requirements (PYP, MYP, DP, CP), including core components, assessment models, subject groups, and key coordinator workflows (e.g., unit planning, projects, CAS, EE, TOK, and IBIS processes). Ability to translate IB pedagogical and compliance needs into ManageBac+ best practices, guiding schools on configuration, workflows, reporting, and adoption strategies that support accreditation, authorization, and day-to-day program delivery.
• Problem-Solving Skills: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations.
• Educational Experience: Prior experience with K-12 education, especially with educational technology, is highly valued.
• Teamwork: Balances team and individual responsibilities; supports everyone's efforts to succeed. Able to liaise across teams (e.g., support, tech, sales, etc.) to facilitate and achieve the correct solution for a client.
• Business Acumen: Understands or has the capacity to learn the business implications of decisions; displays an orientation to profitability; demonstrates knowledge of the market and competition; aligns work with strategic goals.
• Ethics: Treats people with respect; keeps commitments; inspires trust; works ethically and with integrity; upholds organizational values.
• Strategic Thinking: Develops strategies to achieve organizational goals; analyzes the market and competition; identifies external threats and opportunities; adapts strategies to changing conditions.
• Dependability: Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; dedicated to seeing a task through to completion.
• Organizational Skills: Able to organize and prioritize competing client portfolio demands, including inbound requests, outbound calls, emails, conference follow-ups, accounts receivable, internal meetings, and other tasks as they arise.
• Initiative: Passion and drive to succeed, going beyond what’s expected, seeking growth opportunities.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with a diverse group of people.
• Technical Skills: Proficiency and/or willingness to learn common business and communication technologies (e.g., Salesforce, HubSpot, Zoom, Skype, Slack). Experience using ManageBac+ is preferred but not required.

Benefits

• Salary: $60,000 - $65,000 annual, with eligibility for bonuses based on OKR targets.
• PTO for vacation (16 days, increasing with tenure), sick (10 days), holidays (12), and other life events
• Medical, dental, vision, life and disability insurances
• Monthly health and wellness allowance
• Home internet allowance
• 401(k) & Roth Retirement Plans, with a 3% match up to 6% of employee invested funds
• Company AT&T wireless plan
• Professional development activities & budget
• Various employee recognition programs and company-sponsored social events
• Unlimited books budget
• Base compensation range and bonus eligibility described; salaries vary by experience and skill set, with annual salary reviews

Career development and other business needs occasionally present themselves, even for non-traveling roles. All Faria Education Group employees are expected to maintain a valid passport. Full training will be provided during induction and throughout employment to assist in advancing your career with Faria Education Group.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Faria is a global company that offers primarily remote work with the option to access a coworking space if desired. We have a hub in Portland, Oregon, and currently support hiring of full-time employees in 12 states: Delaware, Florida, Georgia, Illinois, Indiana, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, and Texas.

About Faria Education Group: We are dedicated to reaching every learner and inspiring every educator. As the trusted partner of thousands of schools and millions of students in numerous countries, we lead the way in international education systems and services. We offer an integrated suite that supports curriculum management, teaching and learning, admissions, and school-to-home communications. Our technology emphasizes data protection and security, with comprehensive training and support for modern international schools. We provide online courses and revision programs, including IB Diploma and Cambridge programs. Join us in transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.

For more information, visit the careers page of Faria Education Group.