Remote Senior Salesforce Service Cloud Voice Architect

NeuraFlash, LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

NeuraFlash, LLC, part of Accenture, is seeking a talented Solution Architect to join our Service Cloud Voice practice. You will translate business needs into scalable Salesforce and Amazon Connect implementations, collaborating with clients and our AI teams to deliver end-to-end solutions.

The role involves design, development, QA, deployment, and training, with opportunities to lead enterprise projects and influence architecture decisions across multiple industries.

Qualifications

• 3-5+ years project experience in a hands-on position
• 3+ years of experience with Salesforce in a development or configuration capacity
• Understanding of customer service and contact center operations with experience solving Complex Use Cases
• Solid understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
• Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Responsibilities

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of all aspects of assigned projects
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management
• Architect and build best-in-class implementations of Service Cloud
• Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
• Understand and leverage Salesforce Platform to implement scalable solutions
• Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
• Acquire new technical expertise and understanding of latest Salesforce features and major launches
• Understanding of contact center routing strategies in Salesforce and Amazon Connect

Skills

Salesforce experience

Client facing

Project management

Tools

Salesforce

Amazon Connect

Process Builder

Visual Flows

Lightning Experience

Job description

NeuraFlash, LLC, part of Accenture, is seeking a talented Solution Architect to join our Service Cloud Voice practice. You will translate business needs into scalable Salesforce and Amazon Connect implementations, collaborating with clients and our AI teams to deliver end-to-end solutions.

The role involves design, development, QA, deployment, and training, with opportunities to lead enterprise projects and influence architecture decisions across multiple industries.