Remote Senior Salesforce DTC Lead for Government Programs

ICF; United States; Remote; USD 119,000 - 203,000; Full time

Job summary

ICF seeks a strong technical leader to run a Salesforce Digital Transformation Center (DTC) Operations. You will direct architects, admins, and security specialists, shaping a technical roadmap for new services and guiding critical conversations with client teams.

The role spans pre-sales support, design/code reviews, CI/CD management, and ongoing platform operations. You will oversee governance, licensing, and documentation, ensuring delivery excellence for federal programs.

Qualifications

• 5+ years of project management experience leading large IT projects with technical staff.
• 3+ years leading Salesforce projects and Centers of Excellence in a client-facing role.
• Active Salesforce Certified Administrator certification.
• 3+ years as a Salesforce Consultant or Administrator performing declarative (no-code) development in a medium-to-large enterprise Salesforce environment.
• 3+ years of experience coordinating deployments and managing CI/CD pipelines in the context of Salesforce and GitHub as source control.
• 1+ years of experience providing complex cost allocations, chargebacks and reporting, including for cloud consumption, licensing, and labor.
• Must be a US Citizenship or Permanent Resident (Greencard Holder) due to federal contract requirements.
• Must be able to obtain and maintain a federal public trust or equivalent client-required background investigation.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

Responsibilities

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
• Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
• Assist client with management of the DTC customer presales pipeline from Salesforce use case qualification, functional requirements discovery, and preparation & presentation of high-level solution recommendations and ROM estimates.
• Manage the onboarding of new DTC customer project teams onto the platform.
• Manage the release calendar and coordinate DTC actions for customer application deployments.
• Manage daily O&M support activities.
• Manage license inventory, allocations, and renewal efforts.
• Manage platform ATO renewal assessments and mid-year changes.
• Co-lead DTC customer technical design reviews with Salesforce architects.
• Write policy and procedure documentation based on Salesforce best practices and manage the DTC Governance Library.
• Recommend ways to enhance and increase the efficiency of DTC operations and tool sets and then lead the implementations.
• Prepare and present monthly status reports outlining team performance, deliverables, schedule, financials, and SLA attainment.

Skills

Project management

Salesforce leadership

CI/CD

Administration

Client relationship

Job description

ICF seeks a strong technical leader to run a Salesforce Digital Transformation Center (DTC) Operations. You will direct architects, admins, and security specialists, shaping a technical roadmap for new services and guiding critical conversations with client teams.

The role spans pre-sales support, design/code reviews, CI/CD management, and ongoing platform operations. You will oversee governance, licensing, and documentation, ensuring delivery excellence for federal programs.