Enrollment Services Assistant

University of North Texas at Dallas; Dallas (TX); On-site; USD 33,000 - 40,000; Full time

Job summary

University of North Texas at Dallas is hiring an Enrollment Services Assistant to support the Office of the Registrar. This role focuses on planning procedures, maintaining student records, and delivering high-quality customer service to students, parents, and visitors.

Under the supervision of the Coordinator of Degree Audit and Enrollment, you will ensure FERPA compliance, handle record changes, and assist with registration activities and orientations.

Qualifications

• Associate’s degree and one year of professional related experience in administration or a related field.
• Demonstrated high level of customer service and effective communication skills.
• Demonstrated experience in a multitask work environment and ability to work cooperatively with others.
• Ability to analyze problems and determine appropriate solutions within a framework of general policies and procedures.
• Proficiency in Microsoft Office.

Responsibilities

• Serve as first point of contact for students, parents, and visitors for the Office of the Registrar.
• Engage positively with students over telephone, face to face, and via electronic means regarding questions, concerns, and connections to other campus resources.
• Facilitate front counter processes and procedures, ensuring the reception area is functional and presentable.
• Maintain a current and accurate understanding of all processes and procedures in the Registrar’s office.
• Maintain student files, both physical and electronic, safeguarding sensitive information with strict adherence to FERPA.
• Process student record changes, including name changes, degree program changes, adding and removing holds, duplication requests, and grade changes.
• Process adds, drops, withdrawals, and coordinate other registration activities as needed.
• Assist with the planning and execution of registration and commencement events and represent the Registrar’s Office in parent and student orientations.
• Work closely with academic departments regarding add, drop, and withdrawal deadlines and assist in the evaluation of student transcripts as needed.
• Ensure printed materials contain current and accurate policies and procedures and maintain and enhance Registrar’s office documents.

Skills

Customer service

Verbal and written communication

Multitasking

Problem solving

Collaboration

Education

Associate’s degree

Microsoft Office proficiency

Bachelor’s degree (preferred)

Tools

PeopleSoft

Job description

Enrollment Services Assistant

Division of Academic Affairs and Student Success, Registrar, University of North Texas at Dallas | Dallas, TX | Staff | Job ID 515245

Salary: $36,336 | FTE: 1.0 | TRS retirement eligible

Position Overview

This position is responsible for planning and organizing office procedures and is responsible for maintaining student records files. This position requires strong communication skills, verbal and written, and demands strong customer service excellence. Under the supervision of the Coordinator of Degree Audit and Enrollment, this position is to represent the Office of the Registrar to students, parents, and visitors, and manage student records with a strict adherence to policy.

Job Duties

• Serve as first point of contact for students, parents, and visitors for the Office of the Registrar.
• Engage positively with students over telephone, face to face, and via electronic means regarding questions, concerns, and connections to other campus resources.
• Facilitate front counter processes and procedures, ensuring the reception area is functional and presentable.
• Maintain a current and accurate understanding of all processes and procedures in the Registrar’s office.
• Maintain student files, both physical and electronic, safeguarding sensitive information with strict adherence to FERPA.
• Process student record changes, including name changes, degree program changes, adding and removing holds, duplication requests, and grade changes.
• Process adds, drops, withdrawals, and coordinate other registration activities as needed.
• Assist with the planning and execution of registration and commencement events and represent the Registrar’s Office in parent and student orientations.
• Work closely with academic departments regarding add, drop, and withdrawal deadlines and assist in the evaluation of student transcripts as needed.
• Ensure printed materials contain current and accurate policies and procedures and maintain and enhance Registrar’s office documents.

Minimum Qualifications

• Associate’s degree and one year of professional related experience in administration or a related field, or an equivalent combination of education, training, and experience.
• Demonstrated high level of customer service and effective communication skills.
• Demonstrated experience in a multitask work environment and ability to work cooperatively with others.
• Ability to analyze problems and determine appropriate solutions within a framework of general policies and procedures.
• Proficiency in Microsoft Office.

Preferred Qualifications

• Bachelor’s degree and experience working in a college or university registrar’s office.
• Experience with degree programs, auditing transcripts, and student record keeping; PeopleSoft experience helpful.
• At least one year of office administration experience in a college or university environment.

Notes

Security sensitive position. Applicants must submit a minimum of two professional references.