Strategic AI Solutions Lead

NiCE; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

NiCE is seeking an AI Strategy and Advisory professional to operate at the crossroads of product strategy, (pre) sales, and customer success. You will partner with Product Managers and Engineers to define, develop, and launch conversational AI agents powering high-volume live interactions.

The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.

Qualifications

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).
• An MBA or similar experience combining technology and business operations is a notable advantage.
• Proven ability to juggle multiple high-stakes projects at once.
• History of rallying cross-functional teams toward delivery in demanding environments.
• Solid grasp of software development fundamentals, product management, and engineering workflows.
• You won't be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.
• Capable of bridging the gap between ambitious product vision and working AI agents.
• Experience with conversational design principles and customer experience strategy.
• Practical understanding of what's involved in deploying AI that reliably serves real customers at volume.
• Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.
• Sharp written and verbal communicator.
• Can distill complex technical detail into clear, actionable language for non-technical audiences.
• Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.
• Effective at aligning diverse stakeholders and maintaining momentum across workstreams.

Responsibilities

• Define AI agent strategy and launch, collaborating with PMs and engineers.
• Translate business requirements into well-designed, high-performing AI agents.
• Lead delivery across multiple concurrent, complex agentic projects with high visibility.
• Bridge the gap between technical teams and business stakeholders throughout the development lifecycle.
• Shape agent behavior through conversational design, product intuition, and performance data.
• Surface data-driven action items and iterations to sharpen customer outcomes and internal decisions.

Skills

AI strategy

Cross-functional leadership

Conversational design

Product management

Engineering knowledge

Stakeholder management

Communication skills

Education

Bachelor's degree in CS/IS

MBA or equivalent

Job description

NiCE is seeking an AI Strategy and Advisory professional to operate at the crossroads of product strategy, (pre) sales, and customer success. You will partner with Product Managers and Engineers to define, develop, and launch conversational AI agents powering high-volume live interactions.

The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.