Remote Senior PMM: AI-Driven Customer Success & Growth

Gainsight

United States

Remote

USD 180,000 - 210,000

Full time

14 days+

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Benefits offered by this job

Remote work options

Equity program

Fertility stipend

Recharge Holidays

Job summary

Gainsight is seeking a Principal Product Marketing Manager for Customer Success and Staircase to guide positioning, messaging, and end-to-end launches from a remote base in the USA. You’ll collaborate across Product, Sales/CS, Enablement, Design, and Operations to drive growth and customer success outcomes.

You’ll own enterprise storytelling, AI-enabled GTM programs, and cross-functional execution, partnering with teams to win in a fast-paced market and to strengthen customer value.

Qualifications

10+ years of product marketing experience in B2B tech (SaaS preferred).
Exceptional positioning, writing, and storytelling for executive and practitioner audiences.
Hands-on AI fluency and ability to apply AI in marketing.

Responsibilities

Own the Customer Success and Staircase product marketing strategy across buyers and users.
Develop clear positioning and messaging for executive and technical audiences.
Lead end-to-end GTM and manage high-stakes launches with cross-functional teams.
Synthesize insights to inform product strategy, roadmap and commercialization plans.
Represent the product area in executive narratives, keynotes and analyst engagements.

Skills

Product marketing

B2B SaaS

AI fluency

Executive audience targeting

Cross-functional collaboration

Tools

Figma

Canva

Job description

You’ll own enterprise storytelling, AI-enabled GTM programs, and cross-functional execution, partnering with teams to win in a fast-paced market and to strengthen customer value.

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