Remote Senior Payroll Product Leader

Orion Services Group; Northern (KY); Hybrid; USD 140,000 - 170,000; Full time

Job summary

Orion Services Group is seeking a Payroll Product Owner & Customer Support Manager to own the payroll product experience across our operating companies. You will ensure employees are paid accurately and on time, maintain compliant configurations, and translate regulations into dependable system capabilities with clear accountability.

You will collaborate with Payroll, Finance, HR, and Operations to drive end-to-end payroll roadmap, governance, and scalable solutions while leading the customer

Qualifications

• CPP or FPC required
• Payroll product ownership across enterprise technology ecosystem

Responsibilities

• Serve as the authoritative business owner for payroll capabilities within the enterprise technology ecosystem.
• Develop and maintain the product roadmap, backlog, requirements, user stories, acceptance criteria, configuration decisions, and release priorities.
• Lead discovery with Payroll, HR, Finance, Operations, field teams, and Operating Companies; design scalable solutions.
• Approve payroll-related configuration and product changes within delegated authority and ensure decisions are documented, tested, and traceable.
• Evaluate releases and regulatory changes, determine business impact, coordinate testing, and make production-readiness recommendations.
• Own functional design and governance for pay groups, calendars, earnings, deductions, benefits, taxes, garnishments, direct deposit, PTO/accruals, reimbursements, retroactivity, corrections, and off-cycle payrolls.
• Partner with Payroll and Finance to validate labor costing, burden and accrual rates, intercompany charging, payroll journals, reconciliations, and period-close requirements.
• Maintain configuration documentation, control evidence, approvals, segregation of duties, audit trails, and operating procedures suitable for a growing, control-focused enterprise.
• Act as the senior functional owner for payroll questions, defects, and service interruptions; drive complex or high-impact cases through resolution.

Job description

Orion Services Group is seeking a Payroll Product Owner & Customer Support Manager to own the payroll product experience across our operating companies. You will ensure employees are paid accurately and on time, maintain compliant configurations, and translate regulations into dependable system capabilities with clear accountability.

You will collaborate with Payroll, Finance, HR, and Operations to drive end-to-end payroll roadmap, governance, and scalable solutions while leading the customer