Remote Senior Patient Billing & Collections Manager

Mass General Brigham (Enterprise Services); Somerville (MA); Remote; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a leader for Patient Billing Solutions to manage all elements of the assigned billing and collections teams. You will oversee staff handling credit, insurance, and bad debt, ensuring accurate, timely patient billing and follow-up on outstanding balances.

The role requires strong analytical and leadership skills, with responsibility for hiring, training, policy development, and vendor oversight. Remote work is available during Eastern business hours.

Qualifications

• Associate's Degree in Business Administration required or Bachelor's Degree Business Administration preferred.
• Patient accounts experience 3-5 years required and Patient accounts management experience 1-2 years required.
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Microsoft Office).
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and make decisions under pressure.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Oversee patient billing and collections, ensuring accuracy, timeliness, and prompt submission of claims to insurance/third-party payers.
• Track outstanding accounts, including denied claims and insurance appeals, and resolve errors or complex situations for timely processing.
• Analyze patient account data to identify trends, recommend improvements, and provide reports to senior leaders.
• Manage hiring, training, mentorship, and performance evaluation of staff, including setting assignments and monitoring departmental goals.
• Develop policies and procedures for the patient accounts department.
• Oversee outside vendors to ensure onboarding, training, and standards are met.
• Ensure employees are updated on operational, technical, and HR-related information; troubleshoot staffing, technical, and operational issues daily.
• Collaborate with leaders from other MGB hospitals and physician groups to maintain consistency and a positive patient experience.
• Maintain HIPAA privacy standards, prepare monthly reports, and ensure timely handling of Epic work queues, email messages, and Patient CRM requests.

Skills

Analytical skills

Communication skills

Independent work

Problem solving

Education

Associate's Degree in Business Admin

Bachelor's Degree in Business Admin (preferred)

Tools

Excel

Microsoft Office

Job description

Mass General Brigham Incorporated is seeking a leader for Patient Billing Solutions to manage all elements of the assigned billing and collections teams. You will oversee staff handling credit, insurance, and bad debt, ensuring accurate, timely patient billing and follow-up on outstanding balances.

The role requires strong analytical and leadership skills, with responsibility for hiring, training, policy development, and vendor oversight. Remote work is available during Eastern business hours.