Manager, Patient Accounts

0100 Mass General Brigham Incorporated; Somerville (MA); Remote; USD 80,000 - 116,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Patient Billing Solutions Manager to lead a team responsible for patient billing, collections, insurance coordination, and bad debt management. You will ensure accurate, timely billing and drive improvements across the revenue cycle, including Epic work queues and CRM requests.

Ideal candidates will have 3–5 years in patient accounts, 1–2 years in management, and strong data analysis and Excel skills.

Qualifications

• 3–5 years of patient accounts experience required.
• 1–2 years of patient accounts management experience required.
• Strong data analysis skills and proficiency with Excel/MMS Office.

Responsibilities

• Oversee patient billing and collections ensuring accuracy and timely submission of claims.
• Track outstanding accounts, deny claims, and insurance appeals for timely processing.
• Analyze patient account data to identify trends and report to senior leadership.

Skills

Analytical skills

Excel

Communication

Decision making

Education

Associate's Degree in Business Administration

Bachelor's Degree in Business Administration

Tools

Epic

Microsoft Office

Job description

Site: Mass General Brigham Incorporated. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary: The primary responsibility of this role is to manage all elements of the assigned Customer Service or Self-pay Collections teams within Patient Billing Solutions. Responsible for the management of the Patient Billing Solutions staff. Oversees staff involved with credit, collections, insurance, patient billing, and bad debt accounts. Will ensure the accuracy and timeliness of patient billing and follow up on outstanding accounts to collect on patient balances. Position requires a great deal of flexibility and a broad scope of knowledge covering all aspects of the Revenue Cycle, including hospital and professional accounts. The position will work as part of a highly integrated management team, which will routinely require management of functions that are performed in part by staff reporting to another manager.

Essential Functions

• Oversee patient billing and collections, ensuring accuracy, timeliness, and prompt submission of claims to insurance/third-party payers.
• Track outstanding accounts, including denied claims and insurance appeals, and resolve errors or complex situations for timely processing.
• Analyze patient account data to identify trends, recommend improvements, and provide reports to senior leaders.
• Manage hiring, training, mentorship, and performance evaluation of staff, including setting assignments and monitoring departmental goals.
• Develop policies and procedures for the patient accounts department.
• Oversee outside vendors to ensure onboarding, training, and standards are met.
• Ensure employees are updated on operational, technical, and HR-related information; troubleshoot staffing, technical, and operational issues daily.
• Collaborate with leaders from other MGB hospitals and physician groups to maintain consistency and a positive patient experience.
• Maintain HIPAA privacy standards, prepare monthly reports, and ensure timely handling of Epic work queues, email messages, and Patient CRM requests.

Qualifications

• Education: Associate's Degree in Business Administration required or Bachelor's Degree in Business Administration preferred.
• Experience: Patient accounts experience 3-5 years required and Patient accounts management experience 1-2 years required.
• Knowledge, Skills and Abilities:
  • Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Microsoft Office).
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and make decisions under pressure.
  • Strong problem-solving skills and attention to detail.

Additional Job Details (if applicable)

• M-F Eastern Business hours required for remote role.
• A quiet, secure, stable, HIPPA-compliant workstation is required.

Remote Type: Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $79,560.00 - $115,720.80/Annual Grade 7

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.