Remote Senior Operations Lead - SRE & Tech Enablement

Ladders; United States; Remote; USD 175,000 - 180,000; Full time

Benefits offered by this job

Professional development opportunities

Positive workplace culture

Well-being programs

Community impact initiatives

Job summary

Ladders is seeking a Senior Operations Lead to guide day-to-day operations for technical specialists and engineers in a mission-driven environment. This remote role focuses on service continuity, prioritizing consults, and maintaining strong response performance for critical issues.

It emphasizes quality oversight, documentation upkeep, and cross-functional communication to keep operations running smoothly while supporting a remote team.

Qualifications

• 5+ years of experience in Linux systems administration, cloud operations, SRE, or Kubernetes administration.
• Proficient in Bash or Python scripting and Markdown documentation.
• Active DoD 8140/IAT Level II certification and TS clearance with SCI eligibility.

Responsibilities

• Lead weekday operations and provide technical guidance to support specialists and engineers.
• Pre-screen engineering consults and review off-hours consults promptly.
• Oversee queue health and ensure compliance with response times for critical issues.
• Conduct daily quality reviews and drive performance management based on metrics.
• Maintain and update runbooks and documentation in collaboration with engineering teams.
• Track and manage alerts, providing recommendations for tuning or suppression.
• Ensure smooth shift transitions and effective communication of operational priorities.

Skills

Linux systems administration

Cloud operations

SRE

Kubernetes administration

Education

DoD 8140/IAT Level II certification

Active TS clearance with SCI eligibility

Tools

Grafana

Prometheus

ServiceNow

Job description

Ladders is seeking a Senior Operations Lead to guide day-to-day operations for technical specialists and engineers in a mission-driven environment. This remote role focuses on service continuity, prioritizing consults, and maintaining strong response performance for critical issues.

It emphasizes quality oversight, documentation upkeep, and cross-functional communication to keep operations running smoothly while supporting a remote team.