Global Remote Operations Lead for SaaS & Growth

Placements24; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health, dental, and vision insurance

Generous home office stipend

Flexible remote work culture

Job summary

Placements24 is seeking a Remote Senior Operations Lead to manage and enhance a global operational infrastructure. This role is remote-first and requires strong leadership, process optimization, and cross-functional collaboration across distributed teams.

You will drive strategic operational initiatives, build dashboards, and partner with Engineering, Product, and Sales to ensure scalable service delivery, quality, and resilience in a technology-driven environment.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Advanced degree preferred.
• 8+ years of experience in operations management, including 3+ years in a leadership role within technology or SaaS.

Responsibilities

• Lead development and implementation of global operational strategies and processes for a remote team.
• Oversee daily operations for efficiency, quality, and scalability of services.
• Drive continuous improvement initiatives across all operational functions.
• Mentor a distributed team of operational specialists.
• Develop and maintain operational dashboards and KPIs to track performance.
• Collaborate with Engineering, Product, and Sales for alignment and service delivery.
• Identify and mitigate risks, ensuring business continuity and resilience.
• Manage vendor relationships for cost-effectiveness and performance.
• Champion best practices for remote work and distributed teams.
• Contribute to strategic planning and budget management for operations.

Skills

Operations management

Leadership

Remote collaboration

Process optimization

Strategic planning

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or Operations Management

Advanced degree preferred

Tools

Asana

Slack

Zoom

Job description

Placements24 is seeking a Remote Senior Operations Lead to manage and enhance a global operational infrastructure. This role is remote-first and requires strong leadership, process optimization, and cross-functional collaboration across distributed teams.

You will drive strategic operational initiatives, build dashboards, and partner with Engineering, Product, and Sales to ensure scalable service delivery, quality, and resilience in a technology-driven environment.