Remote Senior Mortgage Learning Facilitator

Zillow Group; United States; Remote; USD 104,000 - 174,000; Full time

Job summary

Zillow Group is seeking a Senior Learning Facilitator, Mortgage, to lead live training across mortgage fulfillment—from onboarding to continual education—delivering complex programs with autonomy in a cross-functional environment.

You will adapt delivery to learners of varying levels, collaborate with instructional designers, assess feedback, and apply adult learning principles to ensure accuracy, engagement, and measurable outcomes in a regulated mortgage setting.

Qualifications

• 8+ years of experience in professional training facilitation, instructor-led delivery, or learning program management.

Responsibilities

• Facilitate live training sessions, onboarding programs, and continual education across all fulfillment functions—primarily virtual with occasional in-person delivery.
• Collaborate with Enablement Managers and Instructional Designers to prepare materials, coordinate logistics, and maintain the facilitation calendar.
• Gather post-session learner feedback, analyze patterns, and route findings to the Instructional Designer for content improvement.
• Evaluate program effectiveness using established frameworks; present findings and recommendations to stakeholders independently.
• Provide backup facilitation coverage when Enablement Managers have competing priorities.
• Apply training techniques for technical skills, process knowledge, and behavioral competencies in a regulated mortgage environment.

Skills

Facilitation

Virtual delivery

Adult learning principles

Analytical skills

Communication & presentation

Self-directed work

Program management

Tools

LMS platforms

E-Learning tools

Virtual facilitation tech

Job description

Zillow Group is seeking a Senior Learning Facilitator, Mortgage, to lead live training across mortgage fulfillment—from onboarding to continual education—delivering complex programs with autonomy in a cross-functional environment.

You will adapt delivery to learners of varying levels, collaborate with instructional designers, assess feedback, and apply adult learning principles to ensure accuracy, engagement, and measurable outcomes in a regulated mortgage setting.