Remote Senior Merchant Success Leader

ShipBob, Inc.; United States; A distancia; USD 81.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days (1 day/quarter)

401K Match

Comprehensive Benefits Package

Descripción de la vacante

ShipBob is seeking a Senior Merchant Success Manager to partner with enterprise and strategic merchants across the United States. You will manage strategic reviews, deliver business insights, and drive account planning to foster growth and retention.

Collaborate with internal teams, grow merchant performance, and build executive-level relationships. This remote role supports a high-performance culture and a fast-paced fulfillment tech environment.

Formación

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsabilidades

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.

Conocimientos

Sales & merchant services

Business reviews

Executive relationships

Negotiation

Communication skills

Adaptability

MS Office

Descripción del empleo

ShipBob is seeking a Senior Merchant Success Manager to partner with enterprise and strategic merchants across the United States. You will manage strategic reviews, deliver business insights, and drive account planning to foster growth and retention.

Collaborate with internal teams, grow merchant performance, and build executive-level relationships. This remote role supports a high-performance culture and a fast-paced fulfillment tech environment.