Remote Merchant Success Manager – Grow Partnerships

ShipBob, Inc.; Chicago (IL); Hybrid; GBP 60,000 - 85,000; Full time

Job summary

ShipBob, Inc. is seeking a Merchant Success Manager (MSM) to join its growing Merchant Success team. You will build partnerships with merchants, conduct proactive health checks, and deliver value to facilitate growth.

The role reports to the Senior Manager of Merchant Success and requires strategic communication via phone and email to ensure a positive business impact. Located remotely in the UK, you will drive KPIs like NPS and churn reduction, collaborate with Customer Support, and influence

Qualifications

• Minimum 3 years of experience in sales and merchant services in the technology industry.
• Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
• Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
• Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.

Responsibilities

• Consultation: understand merchant needs and goals.
• Solutions: develop action plans and recommendations to drive merchant success.
• Adoption: push merchant use of ShipBob features with aligned objectives.
• Risk Management: monitor merchant health and course-correct quickly.
• Collaboration: work with Customer Support and other teams to enhance merchant experience.

Skills

Sales experience

Merchant services

Communication skills

Cross-functional collaboration

Job description

ShipBob, Inc. is seeking a Merchant Success Manager (MSM) to join its growing Merchant Success team. You will build partnerships with merchants, conduct proactive health checks, and deliver value to facilitate growth.

The role reports to the Senior Manager of Merchant Success and requires strategic communication via phone and email to ensure a positive business impact. Located remotely in the UK, you will drive KPIs like NPS and churn reduction, collaborate with Customer Support, and influence