Remote Senior Manager, Operational Excellence & Transformation

Crossroads Treatment Centers; Greenville (SC); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with match program

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health Day

Calm subscription

Job summary

Crossroads Treatment Centers is seeking a Manager of Operational Excellence to drive data-driven performance improvements across our operations. You will analyze census trends, intake and discharge patterns, provider productivity, scheduling, and revenue cycle metrics to identify root causes and implement actionable solutions.

In this role, you will lead diagnostics, develop sustainable process improvements, and establish accountability through scorecards and reviews.

Qualifications

• Bachelor’s degree required.
• PMP certification highly preferred.
• MBA, MHA, MPH, or related field highly preferred.
• 3–6 years of healthcare operations experience required (in a similar role with a healthcare company—management consultant, project manager, program manager, process manager).
• Eastern or Central Time Zone required.

Responsibilities

• Analyze census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
• Lead deep operational diagnostics, develop sustainable process improvements, and establish accountability mechanisms that ensure measurable and lasting results.
• Drive accountability through routine performance scorecards, operational reviews, and metric-based management practices.
• Recommend and implement process automation opportunities to improve operational efficiency and reduce administrative burden.
• Support integration and operational stabilization of newly acquired clinics, programs, or service expansions.
• Collaborate with technology and analytics teams to enhance data visibility, reporting accuracy, and operational insights.

Skills

Analytical thinking

Problem solving

Data interpretation

Strategic execution

Change management

Education

Bachelor’s degree

PMP certification

MBA / MHA / MPH or related field

Job description

Crossroads Treatment Centers is seeking a Manager of Operational Excellence to drive data-driven performance improvements across our operations. You will analyze census trends, intake and discharge patterns, provider productivity, scheduling, and revenue cycle metrics to identify root causes and implement actionable solutions.

In this role, you will lead diagnostics, develop sustainable process improvements, and establish accountability through scorecards and reviews.