Remote Senior Manager, Onboard Marketing & Guest Experience

Carnival Corporation; United States; Remote; USD 110,000 - 149,000; Full time

Benefits offered by this job

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional CertificationRe

Cruise and Travel Privileges

Job summary

Holland America Line is seeking a Senior Manager, Onboard Marketing to lead guest-facing communications across our fleet. The role partners with shipboard and shoreside teams to ensure brand-consistent messaging from pre-cruise planning through disembarkation, driving guest engagement and revenue growth.

The ideal candidate has 5+ years in marketing leadership within hospitality or travel, with strong stakeholder management and strategic planning abilities.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, Hospitality Management, or related field.
• 5+ years of progressively responsible experience in marketing, guest communications, hospitality, travel, cruise, tourism, or related customer-focused industry.
• Experience leading teams and managing people in a multi-site, operational, or complex business environment.
• Experience developing and executing integrated marketing, communications, or guest engagement strategies.
• Proficiency with Microsoft Office Suite and business systems used for communication, reporting, and performance analysis.
• Ability to travel domestically and internationally, including ship visits, as required

Responsibilities

• Lead the strategy, governance, and execution of all guest-facing communications across the Holland America Line fleet, ensuring consistency, accuracy, and alignment with brand standards.
• Provide leadership, direction, and oversight for onboard marketing personnel across the fleet, including workforce planning, onboarding, training, coaching, performance management, and succession planning.
• Partner with Sales, Marketing, Guest Experience, Revenue, and Shipboard Operations teams to ensure alignment between pre-cruise communications and the onboard guest experience.
• Lead onboard marketing initiatives that enhance guest participation and support revenue growth objectives.
• Leverage guest insights, operational feedback, and business data to identify opportunities and drive continuous improvement across the fleet.
• Demonstrate strong strategic planning, project management, communication, and decision-making skills to deliver results in a fast-paced environment

Skills

Leadership

Stakeholder management

Strategic planning

Operational execution

Cross-functional collaboration

Education

Bachelor's degree in Marketing, Business Administration, Communications, Hospitality Management, or related field

Tools

Microsoft Office Suite

Job description

Holland America Line is seeking a Senior Manager, Onboard Marketing to lead guest-facing communications across our fleet. The role partners with shipboard and shoreside teams to ensure brand-consistent messaging from pre-cruise planning through disembarkation, driving guest engagement and revenue growth.

The ideal candidate has 5+ years in marketing leadership within hospitality or travel, with strong stakeholder management and strategic planning abilities.