Remote Senior Manager, Client Services Ops

Medimpact; San Diego (CA); Hybrid; USD 82,000 - 139,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Wellness

Paid Time Off / Company Holidays

401K with Company match

Life and Disability Insurance

Tuition Reimbursement

Employee Referral Bonus

Job summary

MedImpact is seeking a Manager of Client Services Operations to lead the Client Services team, drive service delivery, and ensure client satisfaction in a fast-paced PBM environment. The role focuses on strategic oversight, collaboration with executives, and program execution across multiple client accounts.

The position requires expert leadership, strong communication, and budgeting capabilities, with remote work flexibility and a commitment to operational excellence within MedImpact's San

Qualifications

• BS/BA degree or equivalent plus 7+ years of experience; 3+ years of SME in respective area(s); and 3+ years of supervisory experience.
• Experience in PBM or managed healthcare services is preferred.
• Strong communication, organizational, and leadership abilities.

Responsibilities

• Develop, promote and manage the vision, goals, strategies for the PBM business lines.
• Lead client services team to meet service delivery, performance guarantees, and profitability.
• Ensure on-time, on-budget delivery and high client satisfaction.
• Identify process improvements and manage budgets for the segment.

Skills

Client management

Leadership

Communication

Decision making

Problem solving

Team building

Education

BS/BA degree or equivalent

Tools

MS Word

Excel

Visio

PowerPoint

Outlook

Job description

MedImpact is seeking a Manager of Client Services Operations to lead the Client Services team, drive service delivery, and ensure client satisfaction in a fast-paced PBM environment. The role focuses on strategic oversight, collaboration with executives, and program execution across multiple client accounts.

The position requires expert leadership, strong communication, and budgeting capabilities, with remote work flexibility and a commitment to operational excellence within MedImpact's San