Remote Senior Manager, Client Experience & Risk Ops

Capital Rx; Denver (CO); On-site; USD 124,000 - 155,000; Full time

Job summary

Judi Health in the United States is seeking a Senior Manager, Client Experience & Risk Optimization to lead risk-based initiatives from intake to execution, coordinating with Legal, Compliance, Finance, and Technology.

You will build an operating model that aligns risk management with project delivery, analytics, and process improvement, and you will lead a team of Analysts to drive measurable improvements.

Qualifications

• Bachelor's degree required.
• 5+ years of operations, analytics, risk, or process improvement experience.
• 2+ years of leadership experience.

Responsibilities

• Lead risk-based initiatives and manage cross-functional workstreams.
• Establish SOPs, governance standards, and operational controls.
• Develop dashboards, KPIs, and analytics for audit readiness and risk tracking.
• Mentor Analysts and coordinate with Legal, Compliance, Finance, Client Services, and Technology.
• Escalate significant risks and drive continuous improvement.

Skills

Dashboard and KPI development

Reporting and analytics

Process improvement and automation

Advanced Excel

Education

Bachelor's degree

Tools

Power BI

Tableau

SQL

Job description

Judi Health in the United States is seeking a Senior Manager, Client Experience & Risk Optimization to lead risk-based initiatives from intake to execution, coordinating with Legal, Compliance, Finance, and Technology.

You will build an operating model that aligns risk management with project delivery, analytics, and process improvement, and you will lead a team of Analysts to drive measurable improvements.