Client Experience & Risk Optimization Lead

Capital Rx; Charlotte (NC); On-site; USD 113,000 - 141,000; Full time

Job summary

Judi Health in Charlotte, NC, seeks a Senior Manager to lead risk-based operational initiatives across Audit, PG, and CERO. You will own the operating model, drive analytics, and coordinate cross-functional teams to ensure timely resolution of client-impacting issues and performance commitments.

Reporting to Risk Management, you will develop governance, standardize workflows, and deliver actionable insights. Experience in healthcare/risk programs and Power BI/Tableau is preferred.

Qualifications

• Bachelor's degree required
• 5+ years of operations, analytics, risk, or process improvement experience
• 2+ years of leadership experience
• Strong dashboard, KPI, and reporting capabilities
• Advanced Excel proficiency and data-driven decision making

Responsibilities

• Lead Audit, PG, and CERO Analysts; coaching and development
• Oversee intake, triage, tracking, and resolution across functions
• Structure risk-based initiatives with defined scope and milestones
• Develop dashboards and KPIs to monitor audit readiness and performance
• Collaborate with Legal, Compliance, Finance, Client Services, and Technology

Skills

Leadership

Dashboard development

KPI development

Analytics

Excel proficiency

Cross-functional collaboration

Education

Bachelor's degree

Tools

Power BI

Tableau

SQL

Job description

Judi Health in Charlotte, NC, seeks a Senior Manager to lead risk-based operational initiatives across Audit, PG, and CERO. You will own the operating model, drive analytics, and coordinate cross-functional teams to ensure timely resolution of client-impacting issues and performance commitments.

Reporting to Risk Management, you will develop governance, standardize workflows, and deliver actionable insights. Experience in healthcare/risk programs and Power BI/Tableau is preferred.