Client Experience & Risk Optimization Lead

Judi Health, LLC; New York (NY); On-site; USD 135,000 - 169,000; Full time

Job summary

Judi Health, LLC in New York, NY is seeking a Senior Manager to lead risk-based operational initiatives from intake through execution, ensuring audits and performance commitments are captured and tracked. The role partners with Legal, Compliance, Finance, Client Services, and Technology to align risk management with business goals.

You will manage a team of Analysts across Audit, PG, and CERO, drive standardized workflows, develop dashboards, and deliver actionable insight to leadership on

Qualifications

• 5+ years of operations, analytics, risk, or process improvement experience.
• 2+ years of leadership experience.
• Proven ability to lead cross-functional teams.
• Experience with risk management or audit programs.

Responsibilities

• Directly manage, coach, and develop the Audit, PG, and CERO Analysts.
• Oversee workload management, resource allocation, and operational execution across all assigned functions.
• Lead development of dashboards, KPIs, and analytics for audit readiness and risk trends.
• Coordinate cross-functional activities and governance across Legal, Compliance, Finance, Client Services, and Technology.

Skills

Leadership

Analytics

Cross-functional collaboration

Dashboard development

Process improvement

Excel

Tools

Power BI

Tableau

SQL

Job description

Judi Health, LLC in New York, NY is seeking a Senior Manager to lead risk-based operational initiatives from intake through execution, ensuring audits and performance commitments are captured and tracked. The role partners with Legal, Compliance, Finance, Client Services, and Technology to align risk management with business goals.

You will manage a team of Analysts across Audit, PG, and CERO, drive standardized workflows, develop dashboards, and deliver actionable insight to leadership on