Remote Senior Legal Intake Specialist

Horton & Mendez, Attorneys at Law, PLLC; Wilmington (NC); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bilingual in Spanish

Job summary

Horton & Mendez, Attorneys at Law, PLLC seeks a Senior Legal Intake Specialist to be the first point of contact for prospective personal injury clients. You will combine empathy with strong questioning to gather essential information and assess matters for qualification.

You will partner across the firm to ensure qualified cases transition smoothly into intake workflows, while maintaining high-quality documentation in the CRM.

Qualifications

• 2+ years of legal intake experience in high-volume settings.
• Ability to handle complex intake conversations with sound judgment.
• Guide prospective clients through the decision process toward engagement.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Serve as the initial contact for prospective clients across intake channels.
• Conduct structured intake interviews and gather key case details.
• Assess matters using established criteria and sound judgment.
• Guide clients through next steps and support momentum toward engagement.
• Maintain clean, current CRM records and ensure smooth handoffs across departments.

Skills

Empathy

Communication

Organization

Decision-making

Independence

Tools

Lead Docket

Job description

Horton & Mendez, Attorneys at Law, PLLC seeks a Senior Legal Intake Specialist to be the first point of contact for prospective personal injury clients. You will combine empathy with strong questioning to gather essential information and assess matters for qualification.

You will partner across the firm to ensure qualified cases transition smoothly into intake workflows, while maintaining high-quality documentation in the CRM.