Remote Senior Insurance Account Manager, Commercial Lines

Insurance Office of America; Spring (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Bonus potential

Company-paid health insurance

Paid holidays and vacation

401K with employer match

Professional growth opportunities

Work-life balance

Job summary

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to remote support Eastern and Central time zones. The role emphasizes managing an assigned book, retaining clients, and guiding the team through policy administration, renewals, billing, and service delivery.

Ideal candidates bring 5+ years in account management or 7+ in insurance, with active licensing (CIC preferred) and strong analytical and communication skills.

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Serve as a subject matter expert for the account management team.
• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Maintain timely completion of activities.

Skills

Account management

Customer service

Analytical thinking

Communication

Problem solving

Education

High School Diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Insurance Office of America is seeking a Senior Account Manager for Commercial Lines to remote support Eastern and Central time zones. The role emphasizes managing an assigned book, retaining clients, and guiding the team through policy administration, renewals, billing, and service delivery.

Ideal candidates bring 5+ years in account management or 7+ in insurance, with active licensing (CIC preferred) and strong analytical and communication skills.