Remote Senior Account Manager, Commercial Lines

Insurance Office of America; El Paso (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Vacation

Sick time

401K with employer match

Professional growth

Job summary

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to manage an assigned book, lead the account team, and ensure client satisfaction remotely across the Eastern and Central Time Zones. The role emphasizes policy administration, renewals, and proactive service within a dynamic brokerage environment.

The ideal candidate brings 5+ years in account management (or 7+ in insurance), active licensing, and CIC or equivalent preferred, with strong communication and

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.

Responsibilities

• Maintain a high degree of technical competence and industry expertise.
• Direct daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and collect outstanding balances on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms with accurate data.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team on workload and issues.
• Deliver excellent service, anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership to champion IOA values.

Skills

Account management

Insurance knowledge

Licensing

CIC designation

Analytical skills

Communication

MS Office

Organizational skills

Customer service

Problem solving

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to manage an assigned book, lead the account team, and ensure client satisfaction remotely across the Eastern and Central Time Zones. The role emphasizes policy administration, renewals, and proactive service within a dynamic brokerage environment.

The ideal candidate brings 5+ years in account management (or 7+ in insurance), active licensing, and CIC or equivalent preferred, with strong communication and