Remote Senior Healthcare Tech Support & Incident Lead

Altera Digital Health (India) LLP; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Altera Digital Health (India) LLP seeks a Senior Technical Support Consultant to provide advanced application support for healthcare clients. The role involves independent issue investigation, coordination across clients, vendors, and internal teams, and maintaining clear case management and knowledge sharing.

The consultant handles priority escalations, contributes to problem and change management, and mentors colleagues through knowledge-transfer sessions.

Qualifications

• 5+ years in technical support, software support, or related role.
• Strong practical SQL skills and experience with SQL Server/T-SQL in a support context.
• Experience investigating SQL Server issues (failed jobs, performance, data/storage).
• Windows Server troubleshooting and application environment knowledge.
• Experience supporting software applications and complex customer issues.
• Understanding of software development and support lifecycles (defect, change, testing, release).
• Ability to manage cases independently, prioritize, and escalate as needed.
• Strong written and verbal communication for explaining technical issues to clients.

Responsibilities

• Provide remote application support to hospital IT staff and healthcare clients.
• Investigate and resolve complex product issues; escalate to Development, vendors, or other teams as needed.
• Manage incidents and service requests through their lifecycle with clear notes and action plans.
• Handle priority incidents and participate in P1/P2 escalations and bridge calls.
• Troubleshoot SQL Server and T-SQL issues, data validation, and job failures; escalate as needed.
• Troubleshoot Windows Server and app-environment issues (services, tasks, permissions, storage).
• Explain functionality and workarounds to clients; provide product feedback to internal teams.
• Create and maintain knowledge articles; document recurring issues for problem management.

Skills

SQL

Windows Server

Healthcare IT

HL7

Communication

Problem solving

Case management

Collaboration

Tools

SQL Server

HL7 interfaces

Job description

Altera Digital Health (India) LLP seeks a Senior Technical Support Consultant to provide advanced application support for healthcare clients. The role involves independent issue investigation, coordination across clients, vendors, and internal teams, and maintaining clear case management and knowledge sharing.

The consultant handles priority escalations, contributes to problem and change management, and mentors colleagues through knowledge-transfer sessions.