Remote Senior Healthcare Data & App Support Analyst

UnitedHealth Group; Eden Prairie (MN); Hybrid; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group in Eden Prairie, MN is seeking an experienced data/support professional to join our end-user tech support and application health monitoring team. You will analyze issues, run SQL queries, map data, and collaborate with business and technical stakeholders to resolve incidents with SLAs.

Responsibilities include testing, documenting resolutions, performing root cause analysis, and supporting deployments while upholding security and compliance standards.

Qualifications

• 4+ years of experience developing detailed SQL queries, procedures and data modeling.
• 4+ years of experience within the healthcare data environment - eligibility, claims, etc.
• 2+ years of experience with data mapping and workflow documentation.
• 2+ years of experience developing and maintaining quality data routines to verify the imports/extracts.
• 2+ years of experience working with Medicare Advantage and Medicaid Care Delivery models.
• Experience within an application support desk.
• Experience with database query tools.
• Ability to communicate effectively with both business and technical audiences at all levels.

Responsibilities

• Capture, analyze, troubleshoot, and resolve user-reported issues and service impacts using approved tools and procedures.
• Monitor application performance, system health, logs, and alerts to proactively address issues.
• Follow documented support processes to ensure timely resolution within SLAs.
• Assist with testing, validation, and user acceptance activities for applications and releases.
• Perform root cause analysis for recurring incidents and implement corrective actions.

Skills

SQL queries

Healthcare data environment

Data mapping

Medicare/Medicaid Care Delivery

Application support desk

Database query tools

Job description

UnitedHealth Group in Eden Prairie, MN is seeking an experienced data/support professional to join our end-user tech support and application health monitoring team. You will analyze issues, run SQL queries, map data, and collaborate with business and technical stakeholders to resolve incidents with SLAs.

Responsibilities include testing, documenting resolutions, performing root cause analysis, and supporting deployments while upholding security and compliance standards.