Sr Capability Analyst - Remote

Taleo; Eden Prairie (MN); Remote; USD 73,000 - 130,000; Full time

Job summary

UnitedHealth Group is seeking a Sr Capability Analyst to support remote operations across the U.S., focusing on analyzing, resolving, and preventing issues in health tech applications. You will monitor system health, manage incidents, and collaborate with cross-functional teams to improve service delivery.

The role emphasizes data quality, healthcare data processes, and adherence to SLAs, with on-call responsibilities and a strong emphasis on communication across business and technical

Qualifications

• 4+ years of SQL queries, procedures and data modeling.
• 4+ years of experience within the healthcare data environment – eligibility, claims, etc.
• 2+ years of data mapping and workflow documentation.
• 2+ years of developing and maintaining quality data routines to verify the imports/extracts.
• 2+ years of experience with Medicare Advantage and Medicaid Care Delivery models.
• Experience within an application support desk.
• Experience with database query tools.
• Ability to communicate effectively and problem solve with both business and technical audiences at all levels of the organization with attention to detail.

Responsibilities

• Capture, analyze, troubleshoot, and resolve user-reported issues and service impacts using approved tools, knowledge bases, and support procedures.
• Monitor application performance, processing quality, system health, logs, notifications, and alerts to proactively identify and address issues.
• Follow documented support processes, operational procedures, and service guidelines to ensure timely research, resolution, and communication within established service level agreements (SLAs)
• Assist with testing, validation, and user acceptance activities for assigned applications, solutions, enhancements, and releases
• Perform root cause analysis for recurring incidents and recommend corrective and preventive actions to improve service stability
• Document incidents, resolutions, workarounds, and process updates to maintain an accurate and current knowledge repository
• Collaborate with cross-functional teams, vendors, and business stakeholders to investigate and resolve complex technical and operational issues
• Escalate incidents and service disruptions appropriately based on severity, business impact, and defined support procedures
• Support application deployment, maintenance, and release activities while ensuring minimal disruption to business operations
• Identify opportunities for process improvement, automation, and operational efficiencies to enhance service delivery and user experience
• Maintain compliance with organizational policies, security standards, data protection requirements, and audit controls
• Provide timely status updates and clear communication to stakeholders regarding issue resolution progress, risks, and service impacts
• Participate in on-call support, incident response, and problem management activities as required
• Track, analyze, and report on support metrics, trends, and recurring issues to drive continuous improvement initiatives

Skills

SQL & data modeling

Healthcare data environment

Data mapping & workflow docs

Data quality routines

Medicare Advantage / Medicaid

Application support desk

Database query tools

Communication with business/technical

Tools

Database query tools

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Sr Capability Analyst - Remote (2392095)

Sr Capability Analyst - Remote - 2392095

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function will generally work to support our end users and monitor the health of our technology solutions.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

• Capture, analyze, troubleshoot, and resolve user-reported issues and service impacts using approved tools, knowledge bases, and support procedures
• Monitor application performance, processing quality, system health, logs, notifications, and alerts to proactively identify and address issues
• Follow documented support processes, operational procedures, and service guidelines to ensure timely research, resolution, and communication within established service level agreements (SLAs)
• Assist with testing, validation, and user acceptance activities for assigned applications, solutions, enhancements, and releases
• Perform root cause analysis for recurring incidents and recommend corrective and preventive actions to improve service stability
• Document incidents, resolutions, workarounds, and process updates to maintain an accurate and current knowledge repository
• Collaborate with cross-functional teams, vendors, and business stakeholders to investigate and resolve complex technical and operational issues
• Escalate incidents and service disruptions appropriately based on severity, business impact, and defined support procedures
• Support application deployment, maintenance, and release activities while ensuring minimal disruption to business operations
• Identify opportunities for process improvement, automation, and operational efficiencies to enhance service delivery and user experience
• Maintain compliance with organizational policies, security standards, data protection requirements, and audit controls
• Provide timely status updates and clear communication to stakeholders regarding issue resolution progress, risks, and service impacts
• Participate in on-call support, incident response, and problem management activities as required
• Track, analyze, and report on support metrics, trends, and recurring issues to drive continuous improvement initiatives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of experience developing detailed SQL queries, procedures and data modeling
• 4+ years of experience within the healthcare data environment – eligibility, claims, etc.
• 2+ years of experience with data mapping and workflow documentation
• 2+ years of experience developing and maintaining quality data routines to verify the imports/extracts
• 2+ years of experience working with Medicare Advantage and Medicaid Care Delivery models
• Experience within an application support desk
• Experience with database query tools
• Ability to communicate effectively and problem solve with both business and technical audiences at all levels of the organization with attention to detail

Preferred Qualifications:

• Extensive knowledge within healthcare data maintenance
• Detail oriented analytic thinker and problem solver
• Ability to manage assigned work with minimal oversight

All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline:

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.