Remote Senior Forward Deployed Engineer for AI Adoption

Tines; United States; Remote; USD 230,000 - 280,000; Full time

Job summary

Tines is hiring a foundingMember of the Forward Deployed team, embedded with our most strategic enterprise customers to drive transformational AI adoption.

You will own the full arc of a customer’s success—from adoption and enabling stakeholders to discovering new opportunities where the platform creates measurable business impact. You’ll be the trusted technical contact delivering real value today and beyond.

Qualifications

• 8+ years in a technical, customer-facing role such as Solutions/Pre-sales Engineer or Customer Success Engineer
• Proven track record of driving adoption and delivering measurable value from complex products inside enterprise environments
• Strong engineering skills to own integrations, troubleshoot production issues and understand customer infrastructure
• Production experience with LLMs and AI systems: prompt engineering, agent workflows, and deployment at scale
• Ability to train, enable and influence stakeholders across all levels
• High agency and resourcefulness with full ownership of accounts
• Willingness to travel 20–40% to customer sites

Responsibilities

• Own end-to-end deployment: lead the technical implementation within complex enterprise environments
• Drive adoption across the organisation: train users and stakeholders to maximise platform usage
• Identify and develop new use cases by surfacing opportunities in each customer's business
• Be the primary technical point of contact: troubleshoot, run workshops, and resolve blockers
• Maintain strong customer relationships with daily users to executives
• Feed insights back to product by surfacing friction and high-value use cases
• Travel 20–40% to customer sites to build trust and depth of relationships

Skills

Python

LLMs

Agent workflows

Stakeholder enablement

Strong communication

Tools

TypeScript

Java

Job description

Tines is hiring a foundingMember of the Forward Deployed team, embedded with our most strategic enterprise customers to drive transformational AI adoption.

You will own the full arc of a customer’s success—from adoption and enabling stakeholders to discovering new opportunities where the platform creates measurable business impact. You’ll be the trusted technical contact delivering real value today and beyond.